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MQSeries.net Forum Index » General IBM MQ Support » Server connection channel getting disconnected

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itsme_001
PostPosted: Mon May 25, 2009 12:09 am    Post subject: Server connection channel getting disconnected Reply with quote

Disciple

Joined: 02 Feb 2009
Posts: 157

I have a server connection channel between 2 servers, one being the application and the other being the MQ server.

After 1 hr of being idle, the channel is getting disconnected automatically. with the below error:
05/23/09 09:00:21
AMQ9213: A communications error for TCP/IP occurred.

EXPLANATION:
An unexpected error occurred in communications.
ACTION:
The return code from the TCP/IP(select) [TIMEOUT] 20 seconds call was 11
(X'B'). Record these values and tell the systems administrator.



Here are the channel properties:
display channel(PROFILE.CLNTCONN.CHL)
2 : display channel(PROFILE.CLNTCONN.CHL)
AMQ8414: Display Channel details.
CHANNEL(XXX.CLNTCONN.CHL) CHLTYPE(SVRCONN)
TRPTYPE(TCP) DESCR( )
SCYEXIT( ) MAXMSGL(4194304)
SCYDATA( ) HBINT(0)
SSLCIPH( ) SSLCAUTH(REQUIRED)
KAINT(AUTO) MCAUSER( )
ALTDATE(2009-05-25) ALTTIME(11.08.54)
SSLPEER()
SENDEXIT( )
RCVEXIT( )
SENDDATA( )
RCVDATA( )

Wht would be the reason for it??
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Vitor
PostPosted: Mon May 25, 2009 12:47 am    Post subject: Re: Server connection channel getting disconnected Reply with quote

Grand High Poobah

Joined: 11 Nov 2005
Posts: 26093
Location: Texas, USA

itsme_001 wrote:
Wht would be the reason for it??


Something like a firewall closing the connection. Speak to your network people to see if anything behaves like that.

You'll also find a number of discussions in here on the subject, which you may find informative.
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itsme_001
PostPosted: Tue May 26, 2009 7:26 am    Post subject: Reply with quote

Disciple

Joined: 02 Feb 2009
Posts: 157

today started one session and did the connection.

after 1 hr I did the disconnect, Then, the system hanged for about 6 minutes and log an error.

ERROR: Completion Code 2
ERROR: Message: MQSeries CC ERROR: MQCC_FAILED
ERROR: Source file: mqclient.c Line Number 521
ERROR: Reason Code 2009
ERROR: Message: MQSeries RC ERROR: MQRC_CONNECTION_BROKEN
ERROR: Source file: mqclient.c Line Number 521
ERROR: Completion Code 2
ERROR: Message: MQSeries CC ERROR: MQCC_FAILED
ERROR: Source file: mqclient.c Line Number 556
ERROR: Reason Code 2009
ERROR: Message: MQSeries RC ERROR: MQRC_CONNECTION_BROKEN
ERROR: Source file: mqclient.c Line Number 556
ERROR: Completion Code 2
ERROR: Message: MQSeries CC ERROR: MQCC_FAILED
ERROR: Source file: mqclient.c Line Number 628
ERROR: Reason Code 2009
ERROR: Message: MQSeries RC ERROR: MQRC_CONNECTION_BROKEN
ERROR: Source file: mqclient.c Line Number 628



an error log created with below details:
05/26/09 08:09:59
AMQ9213: A communications error for TCP/IP occurred.

EXPLANATION:
An unexpected error occurred in communications.
ACTION:
The return code from the TCP/IP(select) [TIMEOUT] 360 seconds call was 11
(X'B'). Record these values and tell the systems administrator.
----- amqccita.c : 3075 -------------------------------------------------------
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Vitor
PostPosted: Tue May 26, 2009 7:30 am    Post subject: Reply with quote

Grand High Poobah

Joined: 11 Nov 2005
Posts: 26093
Location: Texas, USA

itsme_001 wrote:
after 1 hr I did the disconnect


How does this tie up with:

itsme_001 wrote:
After 1 hr of being idle, the channel is getting disconnected automatically


I'm also confused by this:

itsme_001 wrote:
Then, the system hanged for about 6 minutes and log an error.


a) Was there a question here?
b) If you'd disconnected the connection, why are you apparently surprised by an error message saying "CONNECTION_BROKEN"?
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itsme_001
PostPosted: Tue May 26, 2009 8:08 am    Post subject: Reply with quote

Disciple

Joined: 02 Feb 2009
Posts: 157

in the first case I manually disconnected the connection, but in the second instance, the connection got automatically disconnected after 1hr. I had to reconnect after every 1 hr.
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bruce2359
PostPosted: Tue May 26, 2009 8:19 am    Post subject: Reply with quote

Poobah

Joined: 05 Jan 2008
Posts: 9469
Location: US: west coast, almost. Otherwise, enroute.

Quote:
Then, the system hanged for about 6 minutes and log an error.

What system hanged? MQ? The o/s? What error was logged?
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itsme_001
PostPosted: Tue May 26, 2009 9:17 pm    Post subject: Reply with quote

Disciple

Joined: 02 Feb 2009
Posts: 157

the client system got hanged for 6 mins, abd then later I found a error log:

ERROR: Completion Code 2
ERROR: Message: MQSeries CC ERROR: MQCC_FAILED
ERROR: Source file: mqclient.c Line Number 521
ERROR: Reason Code 2009
ERROR: Message: MQSeries RC ERROR: MQRC_CONNECTION_BROKEN
ERROR: Source file: mqclient.c Line Number 521
ERROR: Completion Code 2
ERROR: Message: MQSeries CC ERROR: MQCC_FAILED
ERROR: Source file: mqclient.c Line Number 556
ERROR: Reason Code 2009
ERROR: Message: MQSeries RC ERROR: MQRC_CONNECTION_BROKEN
ERROR: Source file: mqclient.c Line Number 556
ERROR: Completion Code 2
ERROR: Message: MQSeries CC ERROR: MQCC_FAILED
ERROR: Source file: mqclient.c Line Number 628
ERROR: Reason Code 2009
ERROR: Message: MQSeries RC ERROR: MQRC_CONNECTION_BROKEN
ERROR: Source file: mqclient.c Line Number 628
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sumit
PostPosted: Tue May 26, 2009 11:27 pm    Post subject: Reply with quote

Partisan

Joined: 19 Jan 2006
Posts: 398

itsme_001 wrote:
the client system got hanged for 6 mins, abd then later I found a error log:


These errors are saying that connectivity between your application and Qmgr got disrupted.
Have you checked that your firewall setup is fine?
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itsme_001
PostPosted: Tue May 26, 2009 11:55 pm    Post subject: Reply with quote

Disciple

Joined: 02 Feb 2009
Posts: 157

have checked for all firewall interuptions. but there aren't any..have checked for the network connectivity also between the 2 servers, but they aren't any network latencies also between them.
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bruce2359
PostPosted: Wed May 27, 2009 5:09 am    Post subject: Reply with quote

Poobah

Joined: 05 Jan 2008
Posts: 9469
Location: US: west coast, almost. Otherwise, enroute.

Quote:
the client system got hanged for 6 mins

Do you mean that the client o/s got hanged? Or just the client application?

Quote:
and then later I found a error log:

Where did you find these errors? I'm guessing on the client platform...
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I like deadlines. I like to wave as they pass by.
ב''ה
Lex Orandi, Lex Credendi, Lex Vivendi. As we Worship, So we Believe, So we Live.
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itsme_001
PostPosted: Thu May 28, 2009 12:11 am    Post subject: Reply with quote

Disciple

Joined: 02 Feb 2009
Posts: 157

bruce2359 wrote:
Quote:
the client system got hanged for 6 mins

Do you mean that the client o/s got hanged? Or just the client application?

Quote:
and then later I found a error log:

Where did you find these errors? I'm guessing on the client platform...



I meant that the client application got hanged, and later i found the error messages in the same client machine error logs.

here is the new error msg recorded:

05/27/09 20:09:20
AMQ9209: Connection to host '172.25.134.64' closed.

EXPLANATION:
An error occurred receiving data from '172.25.134.64' over TCP/IP. The
connection to the remote host has unexpectedly terminated.
ACTION:
Tell the systems administrator.
----- amqccita.c : 2781 -------------------------------------------------------
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Vitor
PostPosted: Thu May 28, 2009 12:23 am    Post subject: Reply with quote

Grand High Poobah

Joined: 11 Nov 2005
Posts: 26093
Location: Texas, USA

So you've checked, and you're absolutely, completely certain that there's nothing in your network that closes a connection after an hour? Not

Quote:
"I've checked and it can't be ---- because it only disconnects inactive connections after an hour and mine is active


but nothing that closes connections? You're certain?

Because if that's the case, and you're certain that's the case, you should raise a PMR because the channel is incorrectly determining connection status.
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itsme_001
PostPosted: Thu May 28, 2009 12:39 am    Post subject: Reply with quote

Disciple

Joined: 02 Feb 2009
Posts: 157

Vitor wrote:
So you've checked, and you're absolutely, completely certain that there's nothing in your network that closes a connection after an hour? Not

Quote:
"I've checked and it can't be ---- because it only disconnects inactive connections after an hour and mine is active


but nothing that closes connections? You're certain?

Because if that's the case, and you're certain that's the case, you should raise a PMR because the channel is incorrectly determining connection status.



the below said version 5.3 is end of support with IBM.
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Vitor
PostPosted: Thu May 28, 2009 12:43 am    Post subject: Reply with quote

Grand High Poobah

Joined: 11 Nov 2005
Posts: 26093
Location: Texas, USA

Vitor wrote:
itsme_001 wrote:
Because if that's the case, and you're certain that's the case, you should raise a PMR because the channel is incorrectly determining connection status.



the below said version 5.3 is end of support with IBM.


Ah - I'd missed the fact that you were using v5.3. My bad.

So no PMR then.
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PeterPotkay
PostPosted: Thu May 28, 2009 3:42 am    Post subject: Reply with quote

Poobah

Joined: 15 May 2001
Posts: 7722

ClientIdle set?
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