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Message
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| Tdak |
 Posted: Mon Jun 30, 2008 9:19 am Post subject: Failed to complete request to Shared Storage Server |
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Novice
Joined: 30 Jun 2008
Posts: 18
Location: South Africa
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Anyone that might help with this - I'm currently having this issue with this qmgr. It manages to start up for a while then after it drops - the minimum solution to this was to restart the server, but we are running out of ideas since this is affecting alot of people. Could someone plz help.
We are running this on MS 2003 - your help would be very much appreciated
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| WebSphere MQ First Failure Symptom Report |
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| Date/Time :- Mon June 30 17:43:16 South Africa Standard Time 2008 |
| Host Name :- VCIBJNBSBLHUV2 (Windows Ver 5.2 Build 3790: Service |
| Pack 1) |
| PIDS :- 5724B4100 |
| LVLS :- 530.14 CSD14 |
| Product Long Name :- WebSphere MQ for Windows |
| Vendor :- IBM |
| Probe Id :- XY196001 |
| Application Name :- MQM |
| Component :- xstStorageRequest |
| Build Date :- Dec 15 2007 |
| CMVC level :- p530-14-L071214 |
| Build Type :- IKAP - (Production) |
| UserID :- usb_fot |
| Process Name :- C:\WINDOWS\system32\mmc.exe |
| Process :- 00005572 |
| Thread :- 00000003 |
| QueueManager :- tsblhv7_qmgr |
| Major Errorcode :- xecF_E_UNEXPECTED_SYSTEM_RC |
| Minor Errorcode :- OK |
| Probe Type :- MSGAMQ6119 |
| Probe Severity :- 2 |
| Probe Description :- AMQ6119: An internal WebSphere MQ error has occurred |
| (Failed to complete request to Shared Storage Server) |
| FDCSequenceNumber :- 3 |
| Comment1 :- Failed to complete request to Shared Storage Server |
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MQM Function Stack
amqMQSnapinDriverThreadMain
msntQMDriver::ThreadMain
msntQMDriver::DoPoll
MQGET
zstMQGET
ziiBreakConnection
xcsTerminate
xcsDisconnectSharedSubpool
xcsDettachSharedSubpool
xcsGetSetConnectCount
xstGetExtentConnectCount
xstStorageRequest
xcsFFST
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| SAFraser |
| Posted: Mon Jun 30, 2008 9:59 am Post subject: |
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Shaman
Joined: 22 Oct 2003
Posts: 742
Location: Austin, Texas, USA
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What do you mean by "drops"?
The FDC you provide reference the Windows Management Console, which is just the front-end GUI.
I don't quite understand the problem you are troubleshooting! Thanks.
(P.S. You know you are running on an unsupported version of MQ, right?) |
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| Tdak |
| Posted: Mon Jun 30, 2008 11:14 pm Post subject: |
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Novice
Joined: 30 Jun 2008
Posts: 18
Location: South Africa
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We have extented support from IBM - the thing is MQ falls down while transactions are processing. We were asked to patch it the latest CSD, but that did help at all
| SAFraser wrote: |
What do you mean by "drops"?
The FDC you provide reference the Windows Management Console, which is just the front-end GUI.
I don't quite understand the problem you are troubleshooting! Thanks.
(P.S. You know you are running on an unsupported version of MQ, right?) |
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| exerk |
| Posted: Mon Jun 30, 2008 11:24 pm Post subject: |
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Jedi Council
Joined: 02 Nov 2006
Posts: 6339
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Are the queues rather full at the time the queue manager 'drops'?
The Probe ID finds this on the IBM website.
_________________
It's puzzling, I don't think I've ever seen anything quite like this before...and it's hard to soar like an eagle when you're surrounded by turkeys. |
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| Tdak |
| Posted: Tue Jul 01, 2008 12:02 am Post subject: |
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Novice
Joined: 30 Jun 2008
Posts: 18
Location: South Africa
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| What's supprising is that the queues don't get full and after it drop's when we try to restart it, the qmgr doesn't come up. Reason been that other processes are still connecting to MQ, thus it can't start up. |
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| exerk |
| Posted: Tue Jul 01, 2008 1:04 am Post subject: |
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Jedi Council
Joined: 02 Nov 2006
Posts: 6339
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Worth profiling the SAN link (assumption), and activity on the server, e.g. memory and CPU usage, at the time of failure.
_________________
It's puzzling, I don't think I've ever seen anything quite like this before...and it's hard to soar like an eagle when you're surrounded by turkeys. |
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| Tdak |
| Posted: Tue Jul 01, 2008 2:45 am Post subject: |
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Novice
Joined: 30 Jun 2008
Posts: 18
Location: South Africa
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| How is MQ on Windows - it seems like it's unstable, is it advisable to run production on there? |
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| exerk |
| Posted: Tue Jul 01, 2008 3:05 am Post subject: |
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Jedi Council
Joined: 02 Nov 2006
Posts: 6339
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| Tdak wrote: |
| How is MQ on Windows...is it advisable to run production on there? |
That question can only be answered by your business requirements, which will dictate the solution, and the solution will dictate which platform is best to achieve the business requirements.
I have worked installations which heavily utilised WMQ on Windows, and it was as stable as the underlying platform allowed it to be.
_________________
It's puzzling, I don't think I've ever seen anything quite like this before...and it's hard to soar like an eagle when you're surrounded by turkeys. |
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| Tdak |
| Posted: Tue Jul 01, 2008 5:21 am Post subject: |
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Novice
Joined: 30 Jun 2008
Posts: 18
Location: South Africa
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Thanx for your input
That question can only be answered by your business requirements, which will dictate the solution, and the solution will dictate which platform is best to achieve the business requirements.
I have worked installations which heavily utilised WMQ on Windows, and it was as stable as the underlying platform allowed it to be.[/quote] |
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| PaperHouse |
| Posted: Tue Jul 29, 2008 11:48 pm Post subject: Failed to complete request to Shared Storage Server |
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Newbie
Joined: 18 Jul 2006
Posts: 8
Location: London
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| It may be worth checking the AntiVirus and Backup schedules for the server. If MQ tries to write to the disk when an AV scan is in progress then MQ barfs! |
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