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| mclemens |
 Posted: Mon Nov 27, 2006 4:34 pm Post subject: Getting support from IBM for Mq 5.3 for Tandem Nonstop |
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Newbie
Joined: 26 Jul 2006
Posts: 6
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What's the best way (link) to use to file problem reports about version 5.3 of MQ for Tandem Nonstop systems?
I have access to IBMLINK, it that what I should use? If it is, does any know the "Software Component Id" that should be used for the Tandem based 5.3 product? I have tried all of the numbers I have found in the documentation and in the read me files and none of them work.
I have a number of problem reports to file and would like to enter the information just once, in the right place.
Thanks for you help. |
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| JasonE |
| Posted: Tue Nov 28, 2006 1:37 am Post subject: |
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Grand Master
Joined: 03 Nov 2003
Posts: 1220
Location: Hursley
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| I think (guess) that 5724A3902 is for itanium and 5724A3901 is for MIPS although whether thats the number you are after is another question... |
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| hankknowles |
| Posted: Tue Nov 28, 2006 4:46 am Post subject: |
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Centurion
Joined: 18 Aug 2003
Posts: 114
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I use the esr interface to IBM for the Tandem. I do not have itaniums just a bunch of G series systems.
https://www-925.ibm.com/software/support/esr/esrHome.do
is the link i use
ESR will allow you to generate a PMR (case) but, like all things you need to be authorized by your companies IBM services coordinator.
If you know youir customer number with IBM you could try calling 800-225-5249 and tell them to find the Tandem under passport advantage screen.
If you haven't been to IBM in the past for MQ Tandem support I recommend patience most if not all first contact folks only know how to spell the name.
HTH
Cheers! |
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| mclemens |
| Posted: Tue Nov 28, 2006 5:26 am Post subject: Component id for MQ 53 for Tandem Non Stop |
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Newbie
Joined: 26 Jul 2006
Posts: 6
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| Yes, those are the numbers I was looking for. I had tried the 5724A39 but without the 01 or 02. Thanks. |
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| mclemens |
| Posted: Tue Nov 28, 2006 5:27 am Post subject: |
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Newbie
Joined: 26 Jul 2006
Posts: 6
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| hankknowles wrote: |
I use the esr interface to IBM for the Tandem. I do not have itaniums just a bunch of G series systems.
https://www-925.ibm.com/software/support/esr/esrHome.do
is the link i use
ESR will allow you to generate a PMR (case) but, like all things you need to be authorized by your companies IBM services coordinator.
If you know youir customer number with IBM you could try calling 800-225-5249 and tell them to find the Tandem under passport advantage screen.
If you haven't been to IBM in the past for MQ Tandem support I recommend patience most if not all first contact folks only know how to spell the name.
:lol:
HTH
Cheers! |
Thanks, I did try entering a problem ticket though IBMLINK and it appears to work. I did get a response from IBM asking for more information. |
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