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MQSeries.net Forum Index » IBM MQ Installation/Configuration Support » unable to start the queue manager from mqm user

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drona_wipro
PostPosted: Wed Jun 09, 2004 2:59 am    Post subject: unable to start the queue manager from mqm user Reply with quote

Apprentice

Joined: 07 May 2004
Posts: 35
Location: London

I am able to start the queue manager from root, but unable to start from mqm user.

Throwing exception as
AMQ6004: An error occurred during MQSeries initialization or ending.

FDC created is

+-----------------------------------------------------------------------------+
| |
| MQSeries First Failure Symptom Report |
| ===================================== |
| |
| Date/Time :- Friday June 04 11:25:09 BST 2004 |
| Host Name :- xxxxxx |
| PIDS :- 5765B74 |
| LVLS :- 500 |
| Product Long Name :- MQSeries for HP-UX |
| Vendor :- IBM |
| Probe Id :- ZX005001 |
| Application Name :- MQM |
| Component :- zxcProcessChildren |
| Build Date :- Sep 19 1997 |
| UserID :- 00000000 (root) |
| Program Name :- amqzxma0 |
| Process :- 00008140 |
| Thread :- 00000001 |
| QueueManager :- uk2gsc10_mqm |
| Major Errorcode :- Unknown(20005009) |
| Minor Errorcode :- OK |
| Probe Type :- MSGAMQ5009 |
| Probe Severity :- 2 |
| Probe Description :- AMQ5009: MQSeries agent process 8351 has terminated |
| unexpectedly. |
| Arith1 :- 8351 209f |
| |
+-----------------------------------------------------------------------------+

It is trying to clean the process 8351, which is not present.

Please help me how to solve this problem ?
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chandra mouli
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Michael Dag
PostPosted: Wed Jun 09, 2004 3:54 am    Post subject: Reply with quote

Jedi Knight

Joined: 13 Jun 2002
Posts: 2607
Location: The Netherlands (Amsterdam)

I always use this link and use the Probe Id to search.

http://www-1.ibm.com/support/us/search/index.html
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drona_wipro
PostPosted: Wed Jun 09, 2004 4:03 am    Post subject: Reply with quote

Apprentice

Joined: 07 May 2004
Posts: 35
Location: London

I did that... part previously...

It didn't solve my problem..

While stopping the queue manager, it is trying to clean the process which doesn't exist..

How to solve this...
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chandra mouli
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Michael Dag
PostPosted: Wed Jun 09, 2004 5:01 am    Post subject: Reply with quote

Jedi Knight

Joined: 13 Jun 2002
Posts: 2607
Location: The Netherlands (Amsterdam)

The process itself may be gone,
but not the shared memory which was part of the process.
look with: ipcs -a | grep mq
and get rid of them (when MQ is down... )
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drona_wipro
PostPosted: Wed Jun 09, 2004 6:02 am    Post subject: Reply with quote

Apprentice

Joined: 07 May 2004
Posts: 35
Location: London

Just now i removed the shared resources

i stopped the queue manager and did
ipcs -a | grep mqm
and then removed
ipcrm -s processid -s processid

then restarted again the queue manager
It's showing the same error
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chandra mouli
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Michael Dag
PostPosted: Wed Jun 09, 2004 6:31 am    Post subject: Reply with quote

Jedi Knight

Joined: 13 Jun 2002
Posts: 2607
Location: The Netherlands (Amsterdam)

with -s you remove the semaphores, did you also remove the memory with -m ?
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drona_wipro
PostPosted: Wed Jun 09, 2004 6:43 am    Post subject: Reply with quote

Apprentice

Joined: 07 May 2004
Posts: 35
Location: London

I removed that also...

It is giving the same error
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chandra mouli
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Michael Dag
PostPosted: Wed Jun 09, 2004 6:47 am    Post subject: Reply with quote

Jedi Knight

Joined: 13 Jun 2002
Posts: 2607
Location: The Netherlands (Amsterdam)

those were the simple causes, I could think of...
better start making a complete trace and call IBM...
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drona_wipro
PostPosted: Wed Jun 09, 2004 6:51 am    Post subject: Reply with quote

Apprentice

Joined: 07 May 2004
Posts: 35
Location: London

thanx
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chandra mouli
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ourtown
PostPosted: Wed Jun 09, 2004 1:20 pm    Post subject: Reply with quote

Acolyte

Joined: 05 Feb 2002
Posts: 67
Location: Somerset, NJ

Chandra

I think your first post gave the solution - one of the files/directories in the /var/mqm path has root only access

See this error report
The FFST Probe ID's XY029001 XY032008 ZC021030 are caused by a
permissions problem. The permissions of the directory
/var/mqm/qmgrs/MQSD2/@ipcc/ssem should be 777, i.e. -rwxrwxrwx.
The recommendation resolved the problem.
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drona_wipro
PostPosted: Wed Jun 09, 2004 11:31 pm    Post subject: Reply with quote

Apprentice

Joined: 07 May 2004
Posts: 35
Location: London

just now checked the permissions for ssem, it is 777 only...

It didn't resolve the problem
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chandra mouli
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drona_wipro
PostPosted: Fri Jun 11, 2004 3:23 am    Post subject: Reply with quote

Apprentice

Joined: 07 May 2004
Posts: 35
Location: London

Even though i am getting error while starting the queue manager, it's not generating the FDC every time(It's generated only once) and the AMQERR01.LOG also not updating under /var/mqm/errors

user:>strmqm
AMQ6004: An error occurred during MQSeries initialization or ending.

May i know the reason for that..

How to eliminate this error.. need help
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chandra mouli
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Michael Dag
PostPosted: Fri Jun 11, 2004 3:27 am    Post subject: Reply with quote

Jedi Knight

Joined: 13 Jun 2002
Posts: 2607
Location: The Netherlands (Amsterdam)

is this a 'new' installation? or did it work before?
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drona_wipro
PostPosted: Fri Jun 11, 2004 3:47 am    Post subject: Reply with quote

Apprentice

Joined: 07 May 2004
Posts: 35
Location: London

It's not a new installation, it worked for few years
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chandra mouli
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Michael Dag
PostPosted: Fri Jun 11, 2004 3:55 am    Post subject: Reply with quote

Jedi Knight

Joined: 13 Jun 2002
Posts: 2607
Location: The Netherlands (Amsterdam)

very interesting!
when was the last time it worked?
what changed between then and now?
is this a production system?
do you have backups or the working situation?
etc...
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