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| satboppana |
 Posted: Mon Mar 15, 2004 7:35 am Post subject: WorkItem not found |
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Acolyte
Joined: 20 Dec 2001
Posts: 64
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I have a process instance A which i can see in the Process Instance List.
But i cannot see the workitem on the Public List or on the list of the user who is assigned to it.
Actually the user completed the Workitem but for some reason it still says the item is checked out by the user but cannot be seen by that user.
I am able to tell the above by monitoring the instance.
Any ideas??
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| jmac |
| Posted: Mon Mar 15, 2004 10:47 am Post subject: |
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Jedi Knight
Joined: 27 Jun 2001
Posts: 3081
Location: EmeriCon, LLC
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If this is a human task (i.e NON-UPES) and the user thinks it has been completed, yet it is in a checked out state I have 2 observations:
1. The checkin() if it was done was unsuccessful.
2. There must be a filter that only shows items in the Ready state or some other such filter so that you can not see the checked out item
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John McDonald
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| satboppana |
| Posted: Tue Mar 16, 2004 7:27 am Post subject: |
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Acolyte
Joined: 20 Dec 2001
Posts: 64
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John,
Looks like the checkin was unsuccessful. And the item says that it is checked out to person A. But i cannot find that workitem without any filters.
Any ideas how to get that item back?
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| jmac |
| Posted: Tue Mar 16, 2004 7:36 am Post subject: |
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Jedi Knight
Joined: 27 Jun 2001
Posts: 3081
Location: EmeriCon, LLC
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Logged in as ADMIN, birng up Monitor, navigate to activity do Force Restart.
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John McDonald
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| satboppana |
| Posted: Tue Mar 16, 2004 7:44 am Post subject: |
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Acolyte
Joined: 20 Dec 2001
Posts: 64
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John,
I see the process instance only (and not the workitem) and thru the monitor i cannot force restart.
ANy other ideas?
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| jmac |
| Posted: Tue Mar 16, 2004 7:46 am Post subject: |
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Jedi Knight
Joined: 27 Jun 2001
Posts: 3081
Location: EmeriCon, LLC
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This MUST be the Thin Client monitor, and I have never seen a situation where you could not monitor the activities.
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John McDonald
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| satboppana |
| Posted: Tue Mar 16, 2004 7:49 am Post subject: |
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Acolyte
Joined: 20 Dec 2001
Posts: 64
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I am using the Fat client and donot have thin client.
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| jmac |
| Posted: Tue Mar 16, 2004 7:53 am Post subject: |
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Jedi Knight
Joined: 27 Jun 2001
Posts: 3081
Location: EmeriCon, LLC
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Then you need to write code....
You need ProcessInstance, which gives the ProcessInstanceMonitor, which gets you the ActivityInstance array. Loop thru the activity instance array to find the activity you are talking about, then issue forceRestart() against this AI object.
OR, just put up a thin client, it might be easier that way.
GOOD LUCK
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John McDonald
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