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MQSeries.net Forum Index » General IBM MQ Support » Can not start Queue Manager

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Gideon
PostPosted: Thu Jun 21, 2012 11:31 am    Post subject: Can not start Queue Manager Reply with quote

Chevalier

Joined: 18 Aug 2009
Posts: 403

I try to start a Queue Manager, but it simply hangs there endlessly without responding

So I look in /var/log but the messages file IS NOT THERE

I double check /etc/syslog..conf, but there is no other file there specified for the syslog

How should I proceed from this point ?
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fjb_saper
PostPosted: Thu Jun 21, 2012 11:42 am    Post subject: Re: Can not start Queue Manager Reply with quote

Grand High Poobah

Joined: 18 Nov 2003
Posts: 20756
Location: LI,NY

Gideon wrote:
I try to start a Queue Manager, but it simply hangs there endlessly without responding

So I look in /var/log but the messages file IS NOT THERE

I double check /etc/syslog..conf, but there is no other file there specified for the syslog

How should I proceed from this point ?


Is there any FFC created in /var/mqm/errors?
What is the content of the most recently written to file in /var/mqm/qmgrs/<qmgrname>/errors?


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Gideon
PostPosted: Thu Jun 21, 2012 1:09 pm    Post subject: Reply with quote

Chevalier

Joined: 18 Aug 2009
Posts: 403

I rebooted and still have the problem

This problem occurs on an AIX machine. There is enough disk space for all file systems

There is only 1 FFC in /var/mqm/errors that occurred today

Code:
+-----------------------------------------------------------------------------+
|                                                                             |
| WebSphere MQ First Failure Symptom Report                                   |
| =========================================                                   |
|                                                                             |
| Date/Time         :- Thu June 21 2012 14:02:14 CDT                          |
| UTC Time          :- 1340305334.703149                                      |
| UTC Time Offset   :- -300 (CST)                                             |
| Host Name         :- power6                                                 |
| Operating System  :- AIX 7.1                                                |
| PIDS              :- 5724H7221                                              |
| LVLS              :- 7.0.1.3                                                |
| Product Long Name :- WebSphere MQ for AIX                                   |
| Vendor            :- IBM                                                    |
| Probe Id          :- XC338001                                               |
| Application Name  :- MQM                                                    |
| Component         :- xehAsySignalHandler                                    |
| SCCS Info         :- lib/cs/unix/amqxerrx.c, 1.242.1.2                      |
| Line Number       :- 718                                                    |
| Build Date        :- Aug 12 2010                                            |
| CMVC level        :- p701-103-100813                                        |
| Build Type        :- IKAP - (Production)                                    |
| Effective UserID  :- 12 (mqm)

| Real UserID       :- 12 (mqm)                                               |
| Program Name      :- strmqm                                                 |
| Addressing mode   :- 64-bit                                                 |
| Process           :- 9306242                                                |
| Thread            :- 3                                                      |
| UserApp           :- FALSE                                                  |
| Last HQC          :- 0.0.0-0                                                |
| Last HSHMEMB      :- 0.0.0-0                                                |
| Major Errorcode   :- xecE_W_UNEXPECTED_ASYNC_SIGNAL                         |
| Minor Errorcode   :- OK                                                     |
| Probe Type        :- MSGAMQ6209                                             |
| Probe Severity    :- 3                                                      |
| Probe Description :- AMQ6209: An unexpected asynchronous signal (2 :        |
|   SIGINT) has been received and ignored.                                    |
| FDCSequenceNumber :- 0                                                      |
| Arith1            :- 2 (0x2)                                                |
| Comment1          :- SIGINT                                                 |
| Comment2          :- Signal sent by pid 0                                   |
| Comment3          :-                                                        |
|                                                                             |
+-----------------------------------------------------------------------------+


From the AMQERR01.LOG in /var/mqm/errors, I get the following

Code:
----- amqxfdcx.c : 828 --------------------------------------------------------
06/21/12 14:02:19 - Process(9306242.3) User(mqm) Program(strmqm)
                    Host(power6)
AMQ6209: An unexpected asynchronous signal (1 : SIGHUP) has been received and
ignored.

EXPLANATION:
Process 0 received an unexpected asynchronous signal and ignored it. This has
not caused an error but the source of the signal should be determined as it is
likely that the signal has been generated externally to WebSphere MQ.
ACTION:
Determine the source of the signal and prevent it from re-occurring.
----- amqxerrx.c : 706 --------------------------------------------------------


Interestingly, both of these error were recorded before my reboot and retry of the strmqm, which resulted in the same failure

I do not see any errors in the /var/mqm/qmgrs/WQM1/errors/AMQERR01.LOG file

Any ideas ?
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ramires
PostPosted: Thu Jun 21, 2012 2:01 pm    Post subject: Reply with quote

Knight

Joined: 24 Jun 2001
Posts: 523
Location: Portugal - Lisboa

can you create another queue manager on that box, just for test?
did it work before?
clean ffdc files and amqerr and try again
start a trace
user id permissions?
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mvic
PostPosted: Thu Jun 21, 2012 4:10 pm    Post subject: Reply with quote

Jedi

Joined: 09 Mar 2004
Posts: 2080

Gideon wrote:
I rebooted and still have the problem

This problem occurs on an AIX machine. There is enough disk space for all file systems

There is only 1 FFC in /var/mqm/errors that occurred today

The FDC/error log message are not really about the problem itself, they just record that you sent signals to MQ processes via Ctrl+C or closing the terminal.

Please ensure you are up to date with MQ fix packs ( 7.0.1.8 ) and AIX TL and SP, etc etc.

If that does not solve it, you ought to open a PMR to get IBM to answer this.
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ramires
PostPosted: Thu Jun 21, 2012 4:17 pm    Post subject: Reply with quote

Knight

Joined: 24 Jun 2001
Posts: 523
Location: Portugal - Lisboa

maybe this one ?

http://www-304.ibm.com/support/docview.wss?uid=swg1IZ78438
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