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| dgolding |
 Posted: Thu Apr 28, 2011 1:16 am Post subject: Hunt for Red ESR Page |
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Yatiri
Joined: 16 May 2001
Posts: 668
Location: Switzerland
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Typical conversation at the IBM Webmasters den:
"Morning Bill, what shall we do today?"
"Morning Jim, well we haven't touched the ESR support page for a while, how about that?"
"Good idea, Jim - what shall we do to it?"
"hmmm, for starters - move it to another random, hard-coded node-number in the URL of course."
"Of course, goes without saying - standard procedure. Anything else?"
"Well, we'll keep all the existing user IDs and passwords, but lose their product list - so they'll be forced to enter them all again."
"Like it! We've changed the names of most of the products anyway. And let's not call problem reporting ESR anymore - some of them are catching on - let's go back to PMR"
"Oh yeah, don't forget to put some bumpf in the front about enhancing their experience - like it's some sort of entertainment we're offering". |
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| exerk |
| Posted: Thu Apr 28, 2011 1:36 am Post subject: |
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Jedi Council
Joined: 02 Nov 2006
Posts: 6339
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Almost as bad as recorded telephone answer portals:
Press 1 if you are a current member wishing to re-register;
Press 2 if you are a current member but have not re-registered;
Press 3 if you are not a current member but are re-registering to become a current member;
Press 4 if you have re-registered as a current member but you are not actually a current member;
Press 5 if you re-registered as a current member, you are a current member, but the re-registration as a current member did not work;
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etc.
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Press 0 if you are a current member, have re-registered as a current member, the re-registration as a current member worked, and you have lost the will to live.
_________________
It's puzzling, I don't think I've ever seen anything quite like this before...and it's hard to soar like an eagle when you're surrounded by turkeys. |
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| fjb_saper |
| Posted: Thu Apr 28, 2011 12:30 pm Post subject: |
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Grand High Poobah
Joined: 18 Nov 2003
Posts: 20756
Location: LI,NY
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| shashivarungupta |
| Posted: Thu Apr 28, 2011 10:40 pm Post subject: |
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Grand Master
Joined: 24 Feb 2009
Posts: 1343
Location: Floating in space on a round rock.
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| dgolding |
| Posted: Fri Apr 29, 2011 1:33 am Post subject: |
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Yatiri
Joined: 16 May 2001
Posts: 668
Location: Switzerland
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Hi thanks for this but this is exactly my point - this gets translated to "https://www-946.ibm.com/support/servicerequest/Home.action" - and as I haven't commited the URL to memory I bookmark it, then IBM move off 946 or whatever it is to another hard-coded value! |
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| bruce2359 |
| Posted: Fri Apr 29, 2011 5:07 am Post subject: |
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Poobah
Joined: 05 Jan 2008
Posts: 9469
Location: US: west coast, almost. Otherwise, enroute.
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IBM is well-known for contriving long and laborious URLs.
A google search for 'ibm+esr' got it as the first hit. A similar search of IBMs website for 'esr' found the exact same link.
You would think that www.ibm.com/esr should work, too; but results in 'Our apologies… The page you requested cannot be displayed.
_________________
I like deadlines. I like to wave as they pass by.
ב''ה
Lex Orandi, Lex Credendi, Lex Vivendi. As we Worship, So we Believe, So we Live. |
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| mvic |
| Posted: Fri Apr 29, 2011 11:45 am Post subject: |
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Jedi
Joined: 09 Mar 2004
Posts: 2080
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| dgolding wrote: |
| as I haven't commited the URL to memory I bookmark it, then IBM move off 946 or whatever it is to another hard-coded value! |
Not great I agree. If I bookmark an IBM page, I have got into the habit of immediately going to my bookmarks and re-editing the URL to remove the unwanted bit from the address. I figured that redirection (if needed) from the more generic address would always be supported in the future. |
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| mqjeff |
| Posted: Sat Apr 30, 2011 4:19 am Post subject: |
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Grand Master
Joined: 25 Jun 2008
Posts: 17447
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| mvic wrote: |
| dgolding wrote: |
| as I haven't commited the URL to memory I bookmark it, then IBM move off 946 or whatever it is to another hard-coded value! |
Not great I agree. |
| mvic wrote: |
| If I bookmark an IBM page, I have got into the habit of immediately going to my bookmarks and re-editing the URL to remove the unwanted bit from the address. I figured that redirection (if needed) from the more generic address would always be supported in the future. |
Yep, me too. If the url is http://www-nnn.ibm.com/, it should usually be supportable at http://www.ibm.com/ |
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