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fatherjack
PostPosted: Thu Feb 10, 2011 2:58 pm    Post subject: IBM Installation Manager java.lang.NullPointerException Reply with quote

Knight

Joined: 14 Apr 2010
Posts: 522
Location: Craggy Island

Trying to upgrade WMB toolkit from 6.1.0.2 to ..... well anything .... tried 6.1.0.8 and 6.1.0.3 on WinXP. In IBM Installation Mgr it tells me I need to upgrade IM then it fails with a java.lang.NullPointerException. I click 'details' and it says java.lang.NullPointerException. Hmmm. Thanks IBM for those details. Very helpful. Went to uninstall IM but it says I need to uninstall all products installed with IM. i.e. WMB Toolkit. Can I take that chance??? Methinks not.

Any clues where to look for the real 'details' of the error?
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ramires
PostPosted: Thu Feb 10, 2011 5:13 pm    Post subject: Reply with quote

Knight

Joined: 24 Jun 2001
Posts: 523
Location: Portugal - Lisboa

this one says where the logs are

http://www-01.ibm.com/support/docview.wss?uid=swg21258203

IM is one additional level of complexity. There are problems installing products. Now there are problems installing the product to install another products!
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mqjeff
PostPosted: Thu Feb 10, 2011 6:05 pm    Post subject: Reply with quote

Grand Master

Joined: 25 Jun 2008
Posts: 17447

You should still be able to update IM without needing to uninstall it.
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fatherjack
PostPosted: Fri Feb 11, 2011 2:01 am    Post subject: Reply with quote

Knight

Joined: 14 Apr 2010
Posts: 522
Location: Craggy Island

Got round the problem by not using the on-line upgrade function. Instead I downloaded the IM agent.installer.platform.zip file and ran install.exe which worked fine. I could then upgrade my Toolkit.
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Vitor
PostPosted: Fri Feb 11, 2011 5:04 am    Post subject: Reply with quote

Grand High Poobah

Joined: 11 Nov 2005
Posts: 26093
Location: Texas, USA

FWIW I had to the same thing & used the same solution - manually upgraded to IMv1.4 & then went forward.

You are not alone.
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fatherjack
PostPosted: Fri Feb 11, 2011 6:01 am    Post subject: Reply with quote

Knight

Joined: 14 Apr 2010
Posts: 522
Location: Craggy Island

Vitor wrote:
You are not alone.


Not when I've got my best friend Arther Bell with me. Hic.
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