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| swethabala |
 Posted: Mon Sep 20, 2010 1:46 am Post subject: |
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Apprentice
Joined: 25 Aug 2009
Posts: 44
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@Kimbert: This is regarding the same issue. I am suspecting that the interface blocking issue I have mentioned earlier is occuring because lo Environment variables.
@Mqjeff: I have raised the PMR by giving this Forum refernce. but I did not know how to route to MB Help of IBM. Could you please give me the whole procedure to follow while raising PMR? |
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| mqjeff |
| Posted: Mon Sep 20, 2010 1:55 am Post subject: |
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Grand Master
Joined: 25 Jun 2008
Posts: 17447
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| swethabala wrote: |
| @Mqjeff: I have raised the PMR by giving this Forum refernce. but I did not know how to route to MB Help of IBM. Could you please give me the whole procedure to follow while raising PMR? |
You would have filled out the form or told the person on the phone that you needed assistance with Message Broker, rather than some other product.
The full procedure should be outlined in one of the pages near the link I posted with the contacts. That's the Software Support Handbook, it lays out the policies and procedures.
If you really have received absolutely no response back from your PMR in 2 weeks, then you should contact IBM support again and request an update.
It's possible that your PMR has gone off to the entitlement team to find out if you have a valid software license that grants you access to IBM support. |
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| kimbert |
| Posted: Mon Sep 20, 2010 1:55 am Post subject: |
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Jedi Council
Joined: 29 Jul 2003
Posts: 5542
Location: Southampton
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| Quote: |
| am suspecting that the interface blocking issue I have mentioned earlier is occuring because lo Environment variables. |
You may be right, but you don't know that yet. The defect that I quoted would produce exactly the symptoms that you describe. I suggest that you prod IBM service and ask for an update. It should be simple enough to try the fix. If it works, everyone's happy. If not, at least one possibility has been ruled out. |
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| swethabala |
| Posted: Mon Sep 20, 2010 2:15 am Post subject: |
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Apprentice
Joined: 25 Aug 2009
Posts: 44
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The PMR is raised now successfully.
thanks for the information. I will get back to you about their responce.
This is a very strange issue. the coding is also very complex for this interface. The developer has used many Environment Variables. |
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| fjb_saper |
| Posted: Mon Sep 20, 2010 2:59 am Post subject: |
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Grand High Poobah
Joined: 18 Nov 2003
Posts: 20756
Location: LI,NY
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SET Environment.Variables.InMsg = CAST(InputRoot.BLOB.BLOB AS
CHAR CCSID 1208); |
Your input (BLOB) is not in CCSID 1208!
Try using
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SET Environment.Variables.InMsg = CAST(InputRoot.BLOB.BLOB AS
CHAR CCSID InputRoot.Properties.CodedCharSetId); |
Have fun 
_________________
MQ & Broker admin |
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| swethabala |
| Posted: Mon Sep 20, 2010 3:23 am Post subject: |
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Apprentice
Joined: 25 Aug 2009
Posts: 44
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From IBM I got this reply 
DearSwetha Bala,
My name is Duffy with IBM customer entitlement team. I am emailing you regarding PMR# 82633,082,000 . Unfortunately, I do not show that you currently have support for WEBSPHERE MESSAGE BROKER TOOLKIT 6.1.0:,at this time I am unable to put you through to tech support. You can contact your IBM sales representative to discuss your sales options or call our sales department @ 1-888-426-4343 option 1. Your PMR can be reopened within 28 days.
I think we can not raise PMRs to IBM. |
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| mqjeff |
| Posted: Mon Sep 20, 2010 4:25 am Post subject: |
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Grand Master
Joined: 25 Jun 2008
Posts: 17447
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| swethabala wrote: |
| I think we can not raise PMRs to IBM. |
Then you need to raise this issue with your management team and explain this.
If you are working on a contract or as a consultant, then you may be able to use the software entitlement of the customer you are onsite with. But you will have to clear that with them.
Otherwise, yes, if you do not have a valid license for the software, then you may not be using it legally and you are not entitled to support for it.
I don't think the Trial license allows you to open PMRs. |
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