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MQSeries.net Forum Index » General IBM MQ Support » System Resource shortage in Windows 2000 Server environment.

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kodiakk
PostPosted: Mon Oct 27, 2008 6:35 am    Post subject: System Resource shortage in Windows 2000 Server environment. Reply with quote

Acolyte

Joined: 04 Dec 2007
Posts: 58
Location: Jacksonville, Fl.

After a recent Windows upgrade, I'm seeing odd behavior in MQ. It originally started by showing channels in "initializing" status, and I was unable to stop/start them. Basically, it seemed the queue manager was non-responsive to commands (all other functionality was working, meaning: channels already running were working, queues were getting and putting messages, etc, but anything NEW was not responding).
I eventually had to disconnect the server from the MQ Explorer, and execute the commands via command line (which is fine for me, but some of my co-workers don't have the command-line experience to make this work).
We saw the same behavior again this morning on a different queue manager (this machine has about 20 queue managers)
In the MQ system-error logs, I'm seeing the following entry:
EXPLANATION:

WebSphere MQ has detected that an agent process has terminated unexpectedly.

The queue manager connection(s) that this process is responsible for will be

broken.

ACTION:

Use any previous FFSTs to determine the reason for the failure. Try to

eliminate the following reasons before contacting your IBM support center.

1) A user has inadvertently terminated the process.

2) The system is low on resources. Some operating systems terminate processes

to free resources. If your system is low on resources, it is possible that

the operating system has terminated the process so that a new process can be

created.

Because of this message, I'm certain that the issue is with system resources, but is there any way to pinpoint just WHICH resources are in question here?

Any help would be greatly appreciated.

Thanks!
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PeterPotkay
PostPosted: Mon Oct 27, 2008 7:55 am    Post subject: Reply with quote

Poobah

Joined: 15 May 2001
Posts: 7722

Interesting. I had the same problem on a Windows 2003 SP1 server this past weekend, right after the Windows guys applied the latest security patches from Microsoft. The server has 2 QMs. Its a DEV server. One of the QMs was fine, the other one had two XMITQs that were being held by two separate channel processes that no longer existed, not even in Task Manager. Consequently a new instance of the SNDR channel would not start because the XMITQ was being held exclusively. Finally I restarted the one QM and all is OK. The other channels on the QM were fine. The other QM on the system was fine. About 9 other servers that got their MSFT patches that night are all OK. This one is the only one running more than 1 QM, and it is a very old server that used to run Windows 2000 years ago. Hmmmm.
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kodiakk
PostPosted: Mon Oct 27, 2008 9:35 am    Post subject: Reply with quote

Acolyte

Joined: 04 Dec 2007
Posts: 58
Location: Jacksonville, Fl.

Ok, that's good to know. Sounds like it might a definite route to keep looking down, then.
I know that there haven't been any other changes to these systems, so this windows patch is highly suspect.
I've recommended that we move to the backup server, just to see if it's machine specific or not. I'm hoping it is, otherwise...

Thank you very much for your response. I appreciate it, and hope to hear more if anything else comes up.
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