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| jeevan |
 Posted: Fri Feb 16, 2007 8:57 am Post subject: Critically urgent help in pm4DATA UNSTALLING |
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Grand Master
Joined: 12 Nov 2005
Posts: 1432
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It seems problme to uninstall PM4DATA from windows. I deleted the directory, remove registry entry and kill all xmo process but still I can not remore the software. Until i can not remore, i can not install. Also, the directory has been deleted so I can now work and I can not uninstall. Has any one have this situation? Please let me know.
thanks a lot |
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| EddieA |
| Posted: Fri Feb 16, 2007 10:57 am Post subject: |
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Jedi
Joined: 28 Jun 2001
Posts: 2453
Location: Los Angeles
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Exactly what is failing.
If you deleted the directory before running the un-install, then the programs needed to perform the un-install are gone. Why did you do that. 
You need to remove the un-installer entry from the Registry.
If you are installing, and it still says the previous version is there, then you didn't remove everything, and you need to find what "remnants" are left. Good luck. 
Cheers,
_________________
Eddie Atherton
IBM Certified Solution Developer - WebSphere Message Broker V6.1
IBM Certified Solution Developer - WebSphere Message Broker V7.0 |
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| jeevan |
| Posted: Fri Feb 16, 2007 11:39 am Post subject: |
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Grand Master
Joined: 12 Nov 2005
Posts: 1432
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when i could not uninstalled, i contacted metastorm, and a guy suggested as follows
kill xmo processes
delete cq directory
remove commerceQuest entry from registry
According to him, it should work. But it did not. I even rebooted the machine.
Have u had this problem ever? Any idea how i can remove the renmant? It has entry in add/delete program table too.
Any suggestion would be really appreciated
thanks |
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| jefflowrey |
| Posted: Fri Feb 16, 2007 11:40 am Post subject: |
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Grand Poobah
Joined: 16 Oct 2002
Posts: 19981
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The steps I got from a metastorm person were
1) stop everything
2) uninstall everything
3) delete cq directory completely
4) delete regedit key for CommerceQuest
_________________
I am *not* the model of the modern major general. |
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| jeevan |
| Posted: Fri Feb 16, 2007 2:08 pm Post subject: |
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Grand Master
Joined: 12 Nov 2005
Posts: 1432
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Thank you jeff. I have followed what the guy sent to me on emal but I am hung. Anyway, let me try what I could do.
thanks |
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| jefflowrey |
| Posted: Fri Feb 16, 2007 5:33 pm Post subject: |
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Grand Poobah
Joined: 16 Oct 2002
Posts: 19981
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That's all I've got.
_________________
I am *not* the model of the modern major general. |
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| jeevan |
| Posted: Sun Feb 18, 2007 6:03 am Post subject: |
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Grand Master
Joined: 12 Nov 2005
Posts: 1432
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I have to give up that machine and installed on another machine. I later on discovered that there was a services running ( not xmo object but a commerceQuest services). I could not kill it and did not go when we reboo the machine.
Anyway, thank you once again. |
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| vennela |
| Posted: Sun Feb 18, 2007 7:32 pm Post subject: |
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Jedi Knight
Joined: 11 Aug 2002
Posts: 4055
Location: Hyderabad, India
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| One thing you could have done is a windows system restore |
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| jeevan |
| Posted: Sun Feb 18, 2007 8:03 pm Post subject: |
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Grand Master
Joined: 12 Nov 2005
Posts: 1432
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| vennela wrote: |
| One thing you could have done is a windows system restore |
The problem is that is the server. I am not sure whether they could afford that. But I appreciate your idea.
thanks |
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