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| ucbus1 |
 Posted: Fri Sep 30, 2005 1:24 pm Post subject: missing Work instance |
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Knight
Joined: 30 Jan 2002
Posts: 560
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May be I am missing something.
I am unable to locate a work instance. I could find neither the work item nor the work instance. unfortunately we have disabled the audit information so I do not have much information available.
Before checking with each individual if he/she has deleted the instance using admin client, I would like to check if there would be any other reason a work instance would disappear
I have never seen a work instance disappearing from Workflow without one specifically deleting it. Am I missing anything?? |
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| Ratan |
| Posted: Fri Sep 30, 2005 2:38 pm Post subject: |
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Grand Master
Joined: 18 Jul 2002
Posts: 1245
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What do you mean by a workinstance?
If that is a workitem, it will go away after the workitem is completed (unless you chose to keep finished workitems).
Same with Process Instances.
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-Ratan |
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| ucbus1 |
| Posted: Fri Sep 30, 2005 5:04 pm Post subject: |
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Knight
Joined: 30 Jan 2002
Posts: 560
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Well.. Pardon my Jargon. I mean to say Process Instance.
The instance has five auto activities and one manula activities.
First auto activiy inserted a record in a database and finsihed successfully. Then the manula activity started and now I can not track the process instance itself. |
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| jmac |
| Posted: Fri Sep 30, 2005 6:05 pm Post subject: |
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Jedi Knight
Joined: 27 Jun 2001
Posts: 3081
Location: EmeriCon, LLC
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What have you done to try and locate this instance?
1) Have you queried to ensure that this instance name is not found?
2) Is it possible that someone could have ForceFinished the instance?
If the answer to 1 above is yes, then the instance has completed...
I have never encountered a case where the instance just went away... whenever I hear this, I usually assume that the instance ended normally based on how the process is modeled, which may not be exactly what you expect.
If the answer to 2 is yes, then without the audit trail I don't think you will ever know who issued the command or at what activity the instance was terminated.
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John McDonald
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| ucbus1 |
| Posted: Fri Sep 30, 2005 8:00 pm Post subject: |
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Knight
Joined: 30 Jan 2002
Posts: 560
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Thanks
1. I have created a list on Web client to query the instance and I could not find it.
2. Yes exactly this is what I was thinking. Some body fiddled with the instance. Before I throw the red flag I wanted to be sure.
3. We disabled the audit for performance reasons. But this problem continues I may have to reconsider our decision |
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| jmac |
| Posted: Sat Oct 01, 2005 6:24 am Post subject: |
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Jedi Knight
Joined: 27 Jun 2001
Posts: 3081
Location: EmeriCon, LLC
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| ucbus1 wrote: |
| 2. Yes exactly this is what I was thinking. Some body fiddled with the instance. Before I throw the red flag I wanted to be sure. |
Why do you allow people to access these options? Do you have a category assigned to the Model? You should be able to lock down the delete instance function to very few "trusted" users
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John McDonald
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| ucbus1 |
| Posted: Sat Oct 01, 2005 10:49 am Post subject: |
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Knight
Joined: 30 Jan 2002
Posts: 560
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The access to out-of-box client with "ADMIN" id was given to selected users in our organization. The access is not like thru validation process, just the link to the client is given. That means if you know the ID and link, you may access/delete/stop ..... What a grave situation??
I suggested to have atleast to have some sort of user validation like a some sort of portal application.However it got shot down saying that too much development involved.
Any other suggestions given our scenario. |
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| jmac |
| Posted: Sat Oct 01, 2005 4:08 pm Post subject: |
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Jedi Knight
Joined: 27 Jun 2001
Posts: 3081
Location: EmeriCon, LLC
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If you suspect someone is deleteing instances the only alternative is to either remove the ADMIN ID so no one has that much authority or to turn on audit to proove that the instances are actually being deleted by someone.... I would try to be sure first that the model is correct and that the instances can not end early in a way you do not currently suspect.
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John McDonald
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| fidelio |
| Posted: Mon Oct 03, 2005 12:09 pm Post subject: |
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Apprentice
Joined: 14 Sep 2005
Posts: 45
Location: AttainBPM
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| jmac wrote: |
| If you suspect someone is deleteing instances the only alternative is to either remove the ADMIN ID so no one has that much authority or to turn on audit to proove that the instances are actually being deleted by someone.... I would try to be sure first that the model is correct and that the instances can not end early in a way you do not currently suspect. |
Have you made any model changes recently, and is it a straight-line process?
Two other reasons a process might "disappear":
1.) You aren't using default control connectors and all transition conditions on your path were evaluated "false".
2.) An activity has the start condition "all incoming connectors must be true" set, and one incoming connector is evaluated to "false". |
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