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PeterPotkay
PostPosted: Tue Apr 10, 2007 6:59 am Post subject: Sporadic Queue Not Found Errors Reply with quote

Poobah

Joined: 15 May 2001
Posts: 7722

Windows 2003 SP1
MQ 5.3 CSD11
WB-IMB 5.0 CSD4

About once a day, one of our HTTP-In-MQ-Out flows causes the below to happen:

3 or 4 messages go to the SYSTEM.ADMIN.QMGR.EVENT complaining that it can't find some SYSTEM.BROKER.IPC.QUEUE* queues
1 or 2 messages go to the SYSTEM.ADMIN.QMGR.EVENT saying it can't find the MQ output queue, which are clustered queues hosted on remote queue managers in the cluster.
An FDC is created (output below)

One Broker is a Full Repository QM, the other is a partial. They both see the remote clustered queues just fine. If I open up an AMQSPUT session immediately, it finds the queues just fine. There are thousands of transactions going from the Brokers to these queues all day long, so I don't think there is any problem with queue resolution. But for some reason the WB-IMB flow is having this problem sporadically.

I opened up a PMR, but they want us to start a detailed trace and leave it running until the problem occurs, which is sometimes days.

Any ideas?


Code:

+-----------------------------------------------------------------------------+
|                                                                             |
| WebSphere MQ First Failure Symptom Report                                   |
| =========================================                                   |
|                                                                             |
| Date/Time         :- Tue April 10 10:18:20 Eastern Daylight Time 2007       |
| Host Name         :- AD1HFDMQBN001 (Windows Ver 5.2 Build 3790: Service     |
|   Pack 1)                                                                   |
| PIDS              :- 5724B4100                                              |
| LVLS              :- 530.11  CSD11                                          |
| Product Long Name :- WebSphere MQ for Windows                               |
| Vendor            :- IBM                                                    |
| Probe Id          :- XC130031                                               |
| Application Name  :- MQM                                                    |
| Component         :- xehExceptionHandler                                    |
| Build Date        :- Aug  2 2005                                            |
| CMVC level        :- p530-11-L050802                                        |
| Build Type        :- IKAP - (Production)                                    |
| UserID            :- wbimbid                                                |
| Process Name      :- E:\Programs\WBIMB\bin\DataFlowEngine.exe               |
| Process           :- 00011340                                               |
| Thread            :- 00000010                                               |
| QueueManager      :- HIGMQIP1                                               |
| Major Errorcode   :- xecF_E_UNEXPECTED_SYSTEM_RC                            |
| Minor Errorcode   :- OK                                                     |
| Probe Type        :- MSGAMQ6119                                             |
| Probe Severity    :- 2                                                      |
| Probe Description :- AMQ6119: An internal WebSphere MQ error has occurred   |
|   (Access Violation at address 00000000 when reading)                       |
| FDCSequenceNumber :- 0                                                      |
| Comment1          :- Access Violation at address 00000000 when reading      |
|                                                                             |
|                                                                             |
+-----------------------------------------------------------------------------+


_________________
Peter Potkay
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jefflowrey
PostPosted: Tue Apr 10, 2007 7:56 am Post subject: Reply with quote

Grand Poobah

Joined: 16 Oct 2002
Posts: 19981

What's the RC thrown back to the Broker?

What's the top part of the stack trace?

What's the likelihood of upgrading to a newer CSD of Broker?
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PeterPotkay
PostPosted: Tue Apr 10, 2007 8:13 am Post subject: Reply with quote

Poobah

Joined: 15 May 2001
Posts: 7722

Quote:

What's the RC thrown back to the Broker?

The only way way to know would be the trace, right? Nothing in Event Viewer.

Quote:

What's the top part of the stack trace?

Code:

MQM Function Stack
MQCMIT
zstMQCMIT
ziiMQCMIT
ziiSendReceiveAgent
zcpReceiveOnPipe
xcsWaitEventSem
xcsFFST
 
MQM Trace History
----} zcpReceiveOnPipe rc=OK
---} ziiSendReceiveAgent rc=arcE_NO_MSG_AVAILABLE
---{ zcpDeleteMessage
---} zcpDeleteMessage rc=OK
--} ziiMQGET rc=OK
--{ zutCallApiExitsDataConvGet
--} zutCallApiExitsDataConvGet rc=OK
--{ zutCallApiExitsAfterGet
---{ APIExit
----{ MQGET
-----{ zstMQGET
------{ zstVerifyPCD
------} zstVerifyPCD rc=OK
------{ xcsCheckPointer
------} xcsCheckPointer rc=OK
------{ xcsCheckPointer
------} xcsCheckPointer rc=OK
------{ xcsCheckPointer
------} xcsCheckPointer rc=OK
------{ xcsCheckPointer
------} xcsCheckPointer rc=OK
------{ ziiMQGET
-------{ ziiCreateIPCCMessage
--------{ zcpCreateMessage
--------} zcpCreateMessage rc=OK
-------} ziiCreateIPCCMessage rc=OK
-------{ ziiSendReceiveAgent
--------{ zcpSendOnPipe
---------{ xcsResetEventSem
---------} xcsResetEventSem rc=OK
---------{ xcsPostEventSem
---------} xcsPostEventSem rc=OK
--------} zcpSendOnPipe rc=OK
--------{ zcpReceiveOnPipe
---------{ xcsWaitEventSem
---------} xcsWaitEventSem rc=OK
--------} zcpReceiveOnPipe rc=OK
-------} ziiSendReceiveAgent rc=arcE_NO_MSG_AVAILABLE
-------{ zcpDeleteMessage
-------} zcpDeleteMessage rc=OK
------} ziiMQGET rc=OK
-----} zstMQGET rc=arcE_NO_MSG_AVAILABLE
----} MQGET rc=arcE_NO_MSG_AVAILABLE
---} APIExit rc=arcE_NO_MSG_AVAILABLE
--} zutCallApiExitsAfterGet rc=OK
-} zstMQGET rc=arcE_NO_MSG_AVAILABLE
} MQGET rc=arcE_NO_MSG_AVAILABLE
{ MQGET
-{ zstMQGET
--{ zstVerifyPCD
--} zstVerifyPCD rc=OK
--{ zutCallApiExitsBeforeGet
---{ APIExit
---} APIExit rc=OK
--} zutCallApiExitsBeforeGet rc=OK
--{ xcsCheckPointer
--} xcsCheckPointer rc=OK
--{ xcsCheckPointer
--} xcsCheckPointer rc=OK
--{ xcsCheckPointer
--} xcsCheckPointer rc=OK
--{ xcsCheckPointer
--} xcsCheckPointer rc=OK
--{ xcsCheckPointer
--} xcsCheckPointer rc=OK
--{ xcsCheckPointer
--} xcsCheckPointer rc=OK
--{ ziiMQGET
---{ ziiCreateIPCCMessage
----{ zcpCreateMessage
----} zcpCreateMessage rc=OK
---} ziiCreateIPCCMessage rc=OK
---{ ziiSendReceiveAgent
----{ zcpSendOnPipe
-----{ xcsResetEventSem
-----} xcsResetEventSem rc=OK
-----{ xcsPostEventSem
-----} xcsPostEventSem rc=OK
----} zcpSendOnPipe rc=OK
----{ zcpReceiveOnPipe
-----{ xcsWaitEventSem
-----} xcsWaitEventSem rc=OK
----} zcpReceiveOnPipe rc=OK
---} ziiSendReceiveAgent rc=OK
---{ zcpDeleteMessage
---} zcpDeleteMessage rc=OK
--} ziiMQGET rc=OK
--{ zutCallApiExitsDataConvGet
--} zutCallApiExitsDataConvGet rc=OK
--{ zutCallApiExitsAfterGet
---{ APIExit
----{ MQGET
-----{ zstMQGET
------{ zstVerifyPCD
------} zstVerifyPCD rc=OK
------{ xcsCheckPointer
------} xcsCheckPointer rc=OK
------{ xcsCheckPointer
------} xcsCheckPointer rc=OK
------{ xcsCheckPointer
------} xcsCheckPointer rc=OK
------{ xcsCheckPointer
------} xcsCheckPointer rc=OK
------{ ziiMQGET
-------{ ziiCreateIPCCMessage
--------{ zcpCreateMessage
--------} zcpCreateMessage rc=OK
-------} ziiCreateIPCCMessage rc=OK
-------{ ziiSendReceiveAgent
--------{ zcpSendOnPipe
---------{ xcsResetEventSem
---------} xcsResetEventSem rc=OK
---------{ xcsPostEventSem
---------} xcsPostEventSem rc=OK
--------} zcpSendOnPipe rc=OK
--------{ zcpReceiveOnPipe
---------{ xcsWaitEventSem
---------} xcsWaitEventSem rc=OK
--------} zcpReceiveOnPipe rc=OK
-------} ziiSendReceiveAgent rc=arcE_NO_MSG_AVAILABLE
-------{ zcpDeleteMessage
-------} zcpDeleteMessage rc=OK
------} ziiMQGET rc=OK
-----} zstMQGET rc=arcE_NO_MSG_AVAILABLE
----} MQGET rc=arcE_NO_MSG_AVAILABLE
---} APIExit rc=OK
--} zutCallApiExitsAfterGet rc=OK
-} zstMQGET rc=OK
} MQGET rc=OK
{ MQPUT
-{ zstMQPUT
--{ zstVerifyPCD
--} zstVerifyPCD rc=OK
--{ zutCallApiExitsBeforePut
---{ APIExit
---} APIExit rc=OK
--} zutCallApiExitsBeforePut rc=OK
--{ zstCheckPMOAddressability
---{ xcsCheckPointer
---} xcsCheckPointer rc=OK
--} zstCheckPMOAddressability rc=OK
--{ xcsCheckPointer
--} xcsCheckPointer rc=OK
--{ xcsCheckPointer
--} xcsCheckPointer rc=OK
--{ xcsCheckPointer
--} xcsCheckPointer rc=OK
--{ ziiMQPUT
---{ ziiVSendReceiveAgent
----{ ziiCreateIPCCMessage
-----{ zcpCreateMessage
-----} zcpCreateMessage rc=OK
----} ziiCreateIPCCMessage rc=OK
----{ zcpSendOnPipe
-----{ xcsResetEventSem
-----} xcsResetEventSem rc=OK
-----{ xcsPostEventSem
-----} xcsPostEventSem rc=OK
----} zcpSendOnPipe rc=OK
----{ zcpReceiveOnPipe
-----{ xcsWaitEventSem
-----} xcsWaitEventSem rc=OK
----} zcpReceiveOnPipe rc=OK
---} ziiVSendReceiveAgent rc=OK
---{ zcpDeleteMessage
---} zcpDeleteMessage rc=OK
--} ziiMQPUT rc=OK
--{ zutCallApiExitsAfterPut
---{ APIExit
---} APIExit rc=OK
--} zutCallApiExitsAfterPut rc=OK
-} zstMQPUT rc=OK
} MQPUT rc=OK
{ MQPUT
-{ zstMQPUT
--{ zstVerifyPCD
--} zstVerifyPCD rc=OK
--{ zutCallApiExitsBeforePut
---{ APIExit
---} APIExit rc=OK
--} zutCallApiExitsBeforePut rc=OK
--{ zstCheckPMOAddressability
---{ xcsCheckPointer
---} xcsCheckPointer rc=OK
--} zstCheckPMOAddressability rc=OK
--{ xcsCheckPointer
--} xcsCheckPointer rc=OK
--{ xcsCheckPointer
--} xcsCheckPointer rc=OK
--{ xcsCheckPointer
--} xcsCheckPointer rc=OK
--{ ziiMQPUT
---{ ziiVSendReceiveAgent
----{ ziiCreateIPCCMessage
-----{ zcpCreateMessage
-----} zcpCreateMessage rc=OK
----} ziiCreateIPCCMessage rc=OK
----{ zcpSendOnPipe
-----{ xcsResetEventSem
-----} xcsResetEventSem rc=OK
-----{ xcsPostEventSem
-----} xcsPostEventSem rc=OK
----} zcpSendOnPipe rc=OK
----{ zcpReceiveOnPipe
-----{ xcsWaitEventSem
-----} xcsWaitEventSem rc=OK
----} zcpReceiveOnPipe rc=OK
---} ziiVSendReceiveAgent rc=OK
---{ zcpDeleteMessage
---} zcpDeleteMessage rc=OK
--} ziiMQPUT rc=OK
--{ zutCallApiExitsAfterPut
---{ APIExit
---} APIExit rc=OK
--} zutCallApiExitsAfterPut rc=OK
-} zstMQPUT rc=OK
} MQPUT rc=OK
{ MQCMIT
-{ zstMQCMIT
--{ zstVerifyPCD
--} zstVerifyPCD rc=OK
--{ zutCallApiExitsBeforeCmit
---{ APIExit
---} APIExit rc=OK
--} zutCallApiExitsBeforeCmit rc=OK
--{ ziiMQCMIT
---{ ziiCreateIPCCMessage
----{ zcpCreateMessage
----} zcpCreateMessage rc=OK
---} ziiCreateIPCCMessage rc=OK
---{ ziiSendReceiveAgent
----{ zcpSendOnPipe
-----{ xcsResetEventSem
-----} xcsResetEventSem rc=OK
-----{ xcsPostEventSem
-----} xcsPostEventSem rc=OK
----} zcpSendOnPipe rc=OK
----{ zcpReceiveOnPipe
-----{ xcsWaitEventSem
------{ xcsBuildDumpPtr
-------{ xcsGetMem
-------} xcsGetMem rc=OK
------} xcsBuildDumpPtr rc=OK
------{ xcsBuildDumpPtr
------} xcsBuildDumpPtr rc=OK
------{ xcsBuildDumpPtr
------} xcsBuildDumpPtr rc=OK
------{ xcsBuildDumpPtr
------} xcsBuildDumpPtr rc=OK
------{ xcsFFST
 
Exception Record
1112E660   050000C0  00000000  00000000  00000000    ...À............
1112E670   02000000  00000000  00000000  3F000100    ............?...
1112E680   00000000  00000000  00000000  00000000    ................
1112E690   00000000  00000000  7F02FFFF  2000FFFF    ..........ÿÿ .ÿÿ
1112E6A0   FFFFFFFF  00000000  00000000  00000000    ÿÿÿÿ............

 
Formatted Registers
134DBD00   20202020  47533D30  30303030  30303000        GS=00000000.
134DBD10   20202020  46533D30  30303030  30336200        FS=0000003b.
134DBD20   20202020  45533D30  30303030  30323300        ES=00000023.
134DBD30   20202020  44533D30  30303030  30323300        DS=00000023.
134DBD40   20202045  44493D30  30303030  30303000       EDI=00000000.
134DBD50   20202045  53493D30  30303030  39383800       ESI=00000988.
134DBD60   20202045  41583D30  30303030  30303000       EAX=00000000.
134DBD70   20202045  42583D30  30303030  30303000       EBX=00000000.
134DBD80   20202045  43583D31  31313265  39343400       ECX=1112e944.
134DBD90   20202045  44583D37  63383265  64353400       EDX=7c82ed54.
134DBDA0   20202045  42503D31  31313265  39623400       EBP=1112e9b4.
134DBDB0   20202045  49503D30  30303030  30303000       EIP=00000000.
134DBDC0   20202020  43533D30  30303030  30316200        CS=0000001b.
134DBDD0   45464C41  47533D30  30303130  32393700    EFLAGS=00010297.
134DBDE0   20202045  53503D31  31313265  39343800       ESP=1112e948.
134DBDF0   20202020  53533D30  30303030  30323300        SS=00000023.

 
Process Control Block
4E94EB20   58494850  CC020000  4C2C0000  F04C0000    XIHPÌ...L,..ðL..
4E94EB30   00000000  00000000  3A000000  00000000    ........:.......
4E94EB40   E07B990B  10C2BF13  01000000  1C000000    à{...¿.........
4E94EB50   01050000  00000005  15000000  96E4B115    ............–ä±.
4E94EB60   71E8758A  46B89C05  EF030000  00000000    qèuŠF¸œ.ï.......
4E94EB70   00000000  00000000  01000000  00000000    ................
4E94EB80   FFFFFFFF  00000000  00000000  00000000    ÿÿÿÿ............
4E94EB90   453A5C70  726F6772  616D735C  4D515365    E:\programs\MQSe
4E94EBA0   72696573  5C657272  6F72735C  414D5131    ries\errors\AMQ1
4E94EBB0   31333430  2E545243  00000000  00000000    1340.TRC........
4E94EBC0   00000000  00000000  00000000  00000000    ................
4E94EBD0 to 4E94EC80 suppressed, lines same as above
4E94EC90   00000000  00000000  01000000  28691500    ............(i..
4E94ECA0   FFFFFFFF  00000000  00000000  00000000    ÿÿÿÿ............
4E94ECB0   00000000  285F1500  FFFFFFFF  00000000    ....(_..ÿÿÿÿ....
4E94ECC0   00000000  00000000  00000000  00691500    .............i..
4E94ECD0   FFFFFFFF  00000000  00000000  00000000    ÿÿÿÿ............
4E94ECE0   00000000  50691500  FFFFFFFF  00000000    ....Pi..ÿÿÿÿ....
4E94ECF0   00000000  00000000  00000000  7762696D    ............wbim
4E94ED00   62696400  00000000  00000000  00000000    bid.............
4E94ED10   00000000  00000000  01000000  00000003    ................
4E94ED20   00000000  00000000  00000000  00000000    ................
4E94ED30   00000000  00000000  00000000  00000000    ................
4E94ED40   00000000  1F000000  01050000  00000005    ................
4E94ED50   15000000  96E4B115  71E8758A  46B89C05    ....–ä±.qèuŠF¸œ.
4E94ED60   EC030000  00000000  00000000  01010000    ì...............
4E94ED70   00000005  12000000  00000000  00000000    ................
4E94ED80   00000000  00000000  00000000  00000000    ................
4E94ED90   01020000  00000005  20000000  20020000    ........ ... ...
4E94EDA0   00000000  00000000  00000000  00000000    ................
4E94EDB0   00000000  01010000  00000001  00000000    ................
4E94EDC0   00000000  00000000  00000000  00000000    ................
4E94EDD0   00000000  00000000  88A7990B  00100000    .........§......
4E94EDE0   05000000  02000000  00000000              ............

 
Thread Control Block
102726E0                       58494854  A00B0000            XIHT ...
102726F0   0A000000  6C090000  08905310  88B21310    ....l   ....S..²..
10272700   10000000  00000000  01000000  00000000    ................
10272710   00000000  00000000  00000000  00000000    ................
10272720 to 10272780 suppressed, lines same as above
10272790   00000000  E0EA1211  00000000  00000000    ....àê..........
102727A0   E8262710  88E71211  7527174F  D0EA1211    è&'..ç..u'.OÐê..
102727B0   00000000  30324356  76AF174F  BC31322D    ....02CVv¯.O¼12-
102727C0   F05F3300  2882EF12  1662332D  40FB772E    ð_3.(‚ï..b3-@ûw.
102727D0   88C74B10  00000000  00000000  00000000    .ÇK.............
102727E0   00000000  00000000  00000000  00000000    ................
102727F0 to 102729C0 suppressed, lines same as above
102729D0   00000000  17000000  00000000  00000000    ................
102729E0   00000000  00000000  00000000  00000000    ................
102729F0   00000000  00000000  FFFFFFFF  00000000    ........ÿÿÿÿ....
10272A00   00000000  00000000  00000000  00000000    ................
10272A10   00000000  00000000  00000000  00000000    ................
10272A20   00000000  00000000  00000000  01000000    ................
10272A30   03000000  05000000  06000000  06000000    ................
10272A40   06000000  06000000  06000000  06000000    ................
10272A50   08000000  404C2610  6D4F0100  00000000    ....@L&.mO......
10272A60   00000000  00000000  00000000  00000000    ................
10272A70   00000000  00000000  01000000  02000000    ................
10272A80   02000000  02000000  02000000  02000000    ................
10272A90   02000000  02000000  02000000  02000000    ................
10272AA0   80000000  18402610  02000000  03000000    .....@&.........
10272AB0   7762696D  62696400  00000000  00000000    wbimbid.........
10272AC0   00000000  00000000  1C000000  01050000    ................
10272AD0   00000005  15000000  96E4B115  71E8758A    ........–ä±.qèuŠ
10272AE0   46B89C05  EF030000  00000000  00000000    F¸œ.ï...........
10272AF0   01000000  00000000  00000000  00000000    ................
10272B00   00000000  00000000  00000000  01000000    ................
10272B10   00000000  00000000  603E934E  2889C90C    ........`>“N(‰É.
10272B20   00000000  00000000  00000000  00000000    ................
10272B30   00000000  01000000  00000000  00000000    ................
10272B40   00000000  00000000  00000000  00000000    ................
10272B50   00000000  01000000  0A000000  14510000    .............Q..
10272B60   00000000  00000000  00000000  00000000    ................
10272B70 to 10272B80 suppressed, lines same as above
10272B90   00000000  1461580D  00000000  00000000    .....aX.........
10272BA0   00000000  00000000  00000000  CBCA0900    ............ËÊ   .
10272BB0   00000000  00000000  00000000  00000000    ................
10272BC0   00000000  00000000  00000000  00000000    ................
10272BD0   00000000  00000000  00000000  C81F1A10    ............È...
10272BE0   00000000  00000000  00000000  00000000    ................
10272BF0   00000000  00000000  00000000  B5010000    ............µ...
10272C00   FE1F0000  01000000  00000000  00000000    þ...............
10272C10   00000000  00000000  00000000  00000000    ................
10272C20   00000000  00000000  00000000  4849474D    ............HIGM
10272C30   51495031  00000000  00000000  00000000    QIP1............
10272C40   00000000  00000000  00000000  00000000    ................
10272C50 to 10272C80 suppressed, lines same as above
10272C90   4849474D  51495031  00000000  00000000    HIGMQIP1........
10272CA0   00000000  00000000  00000000  00000000    ................
10272CB0 to 10272CE0 suppressed, lines same as above
10272CF0   00000000  702DCE13  58FB610D  00000000    ....p-Î.Xûa.....
10272D00   00000000  00000000  00000000  00000000    ................
10272D10 to 10272D30 suppressed, lines same as above
10272D40   00000000  00000000  00000000  2F8000F0    ............/..ð
10272D50   CC8000F0  098C00F0  128C00F0  076800F0    Ì..ð   Œ.ð.Œ.ð.h.ð
10272D60   225C00F0  035C00F0  155C00F0  065C00F0    "\.ð.\.ð.\.ð.\.ð
10272D70   C96000F0  3D6100F0  055C00F0  3D6100F0    É`.ð=a.ð.\.ð=a.ð
10272D80   00000000  00000000  00000000  00000000    ................
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Component Dumps (Thread 00000010)
-------------------------------------


Quote:

What's the likelihood of upgrading to a newer CSD of Broker?

What are you, IBM? (Actually, I am now IBM Global Services. Got outsourced.)
We are planning to upgrade to 6.0 this summer, both MQ and WMB. Don't know that this is big enough of a problem to force an early upgrade. No customers are complaining. Only our monitoring picked up on it.
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jefflowrey
PostPosted: Tue Apr 10, 2007 8:44 am Post subject: Reply with quote

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Ideally, the message flow would capture the MQRC as part of the exception list in the flow, and log that somewhere.

If nothing is in event viewer, that means that the flow is not rolling that exception all the way back to the HTTPInput node. Or that the flow is not actually seeing an error.

Looking at the stack trace - and bear in mind I'm not really qualified to read the stack trace - I'd guess that you're running out of low level kernel resources of some kind. Are you running this flow under XA?
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jefflowrey
PostPosted: Tue Apr 10, 2007 8:46 am Post subject: Reply with quote

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Also, leaving debug trace on in broker will impact performance, so you're probably right not to turn it on and leave it running.

On the other hand, you won't likely be able to get much more than unqualified guesses as to what's going on if you don't run the trace...
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