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| kotha |
 Posted: Tue Jun 14, 2005 11:30 am Post subject: [SOLVED]Webclient-Absent Property |
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Joined: 12 Mar 2005
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I have 10 persons(A,B,C,D,E,......) in the staff and all of them use webcleint. They can set the absent and substitute property using webclient.
Now if A sets absent and mention substitute B, the work item is appering in B's list
and If B also sets absent and mention sbustitute C, C should get the workitem of A but the workitem is not appearing in C's list.
Any idea?
Last edited by kotha on Mon Jun 20, 2005 8:42 am; edited 1 time in total |
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| jmac |
| Posted: Tue Jun 14, 2005 11:37 am Post subject: Re: Webclient-Absent Property |
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Jedi Knight
Joined: 27 Jun 2001
Posts: 3081
Location: EmeriCon, LLC
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YES, I know exactly what the issue is.
I will assume that you really wanted the answer...
The algorithm for substitute only checks once. If user A is absent the workitem goes to user B (assuming that B is A's substitute) wheter or not be is present. This is to prevent the situation where A is B's substitute and B is A's substitute and both are absent.
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John McDonald
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| kotha |
| Posted: Tue Jun 14, 2005 11:40 am Post subject: Re: Webclient-Absent Property |
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Joined: 12 Mar 2005
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| jmac wrote: |
I will assume that you really wanted the answer...
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So what do you suggest Jmac, what if B is absent, How does the workitem go to C then?.
What do you suggest for this situation? |
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| jmac |
| Posted: Tue Jun 14, 2005 11:51 am Post subject: Re: Webclient-Absent Property |
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Jedi Knight
Joined: 27 Jun 2001
Posts: 3081
Location: EmeriCon, LLC
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| kotha wrote: |
| What do you suggest for this situation? |
I would probably not use Substitutes at all. I don't think I have ever used them other than for academic reasons.
You should do your assignments by role for this type of a situation, and then most users do not have substitutes. The only users who require substitutes are users who get work specifically assigned to them. Like Manager of organization, coordinator of role, etc.
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John McDonald
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| kotha |
| Posted: Tue Jun 14, 2005 11:53 am Post subject: |
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Joined: 12 Mar 2005
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I abserved that only workitems eligible to checkin are appearing in the substitute person's list.
as of now, when one's workitem transferred due to absent flag set, the substitute person should transfer the workitem and then checkin.
Do I need to change the webclient list viewer properties to enable checkin for this situation?
I am developing an algorithm to send mail to the final person. But the final perosn is not getting workitem  |
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| kotha |
| Posted: Tue Jun 14, 2005 11:55 am Post subject: |
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Partisan
Joined: 12 Mar 2005
Posts: 333
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OK Jmac...........you are the expert.
I do it that way  |
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| jmac |
| Posted: Tue Jun 14, 2005 12:00 pm Post subject: |
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Jedi Knight
Joined: 27 Jun 2001
Posts: 3081
Location: EmeriCon, LLC
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| kotha wrote: |
I abserved that only workitems eligible to checkin are appearing in the substitute person's list.
as of now, when one's workitem transferred due to absent flag set, the substitute person should transfer the workitem and then checkin.
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I do not understand what you are saying
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John McDonald
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| kotha |
| Posted: Tue Jun 14, 2005 12:07 pm Post subject: |
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Partisan
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| Quote: |
| I do not understand what you are saying |
When A is absent and substitute set to B, the workitem of A will appear in B's list.
Now B should transfer that workitem to himself and checkin. Because checkin symbol is disabled.
Anyways, I will write an algorythm which will send a mail to process administrator if more than one person is absent. He can transfer the workitem to the concerned person.
thankx for your posts |
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| jmac |
| Posted: Tue Jun 14, 2005 12:15 pm Post subject: |
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Jedi Knight
Joined: 27 Jun 2001
Posts: 3081
Location: EmeriCon, LLC
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| kotha wrote: |
When A is absent and substitute set to B, the workitem of A will appear in B's list.
Now B should transfer that workitem to himself and checkin. Because checkin symbol is disabled.
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I am not seeing this to be the case in my tests. If I login as B, B has the workitem, and the checkin symbol is allowed... so I do not know what you are doing wrong.
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John McDonald
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| kotha |
| Posted: Tue Jun 14, 2005 12:24 pm Post subject: |
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| jmac wrote: |
I am not seeing this to be the case in my tests. If I login as B, B has the workitem, and the checkin symbol is allowed... so I do not know what you are doing wrong. |
Really....?
I dont see anything other than transfer symbol. I double checked it.
What would be wrong?
I didnt change anything in the Listviewer or anyother page. |
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| jmac |
| Posted: Tue Jun 14, 2005 12:32 pm Post subject: |
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Jedi Knight
Joined: 27 Jun 2001
Posts: 3081
Location: EmeriCon, LLC
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| kotha wrote: |
Really....?
I dont see anything other than transfer symbol. I double checked it.
What would be wrong? |
Of course really, I wouldn't lie to you
When you only see the transfer symbol, it is generally because you are not logged in as that user. So if you see the transfer symbol only next to user B, I would say you are not logged in as user B.
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John McDonald
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| kotha |
| Posted: Tue Jun 14, 2005 12:37 pm Post subject: |
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| jmac wrote: |
| I would say you are not logged in as user B. |
I logged on as B and still the same. Owner is still A. So B must transfer. I might did something wrong  |
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| jmac |
| Posted: Tue Jun 14, 2005 12:42 pm Post subject: |
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Jedi Knight
Joined: 27 Jun 2001
Posts: 3081
Location: EmeriCon, LLC
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| kotha wrote: |
| I logged on as B and still the same. Owner is still A. So B must transfer. I might did something wrong |
If owner is not B... then the Substitute has not been assigned properly....
OR
Maybe you don't understand how substitute works. ONLY NEW workitems are sent to the substitute.... Existing workitems remain with the absent owner.
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John McDonald
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| kotha |
| Posted: Tue Jun 14, 2005 12:51 pm Post subject: |
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| jmac wrote: |
If owner is not B... then the Substitute has not been assigned properly....
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That might be right. I havent set the substitute property properly. I will check it tomorrow and let you know.
Thanx for your suggestions Jmac!!!! |
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