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| AMQ9510: Messages cannot be retrieved from a queue |
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Message
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| sijtom0703 |
 Posted: Thu Sep 15, 2011 12:43 am Post subject: AMQ9510: Messages cannot be retrieved from a queue |
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Voyager
Joined: 28 May 2011
Posts: 84
Location: USA
|
Hi,
I got an issue in our environment MQ v5.3 where the Queue Manager ended abnormally. The below is the error I found in the AMQ error logs
| Quote: |
AMQ9510: Messages cannot be retrieved from a queue.
EXPLANATION:
The attempt to get messages from queue 'SYSTEM.CLUSTER.REPOSITORY.QUEUE' on
queue manager 'XXXXXXXXXX' failed with reason code 2009.
ACTION:
If the reason code indicates a conversion problem, for example
MQRC_SOURCE_CCSID_ERROR, remove the message(s) from the queue. Otherwise,
ensure that the required queue is available and operational. |
At the same time the FDC got generated which says
| Quote: |
| WebSphere MQ First Failure Symptom Report |
| ========================================= |
| |
| Date/Time :- Mon September 12 19:16:23 Eastern Daylight Time 2011 |
| Host Name :- XXXXXXXX (Windows Ver 5.2 Build 3790: Service |
| Pack 2) |
| PIDS :- 5724B4100 |
| LVLS :- 530.11 CSD11 |
| Product Long Name :- WebSphere MQ for Windows |
| Vendor :- IBM |
| Probe Id :- ZX005020 |
| Application Name :- MQM |
| Component :- zxcProcessChildren |
| Build Date :- Aug 2 2005 |
| CMVC level :- p530-11-L050802 |
| Build Type :- IKAP - (Production) |
| UserID :- xxx-xxx |
| Process Name :- D:\WEBSPH~1\bin\amqzxma0.exe |
| Process :- 00002040 |
| Thread :- 00000001 |
| QueueManager :- XXXXXXXXXX |
| Major Errorcode :- zrcX_PROCESS_MISSING |
| Minor Errorcode :- OK |
| Probe Type :- MSGAMQ5008 |
| Probe Severity :- 2 |
| Probe Description :- AMQ5008: An essential WebSphere MQ process 2640 cannot |
| be found and is assumed to be terminated. |
| FDCSequenceNumber :- 0 |
| Arith1 :- 2640 a50 |
| |
I found when I searched for this error the process amqzxma0.exe which is the Processing Controller got terminated by some reason and that caused the Queue Manager end abnormal.
Can someone help me how I can check what made the process amqzxma0.exe terminate??  |
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| exerk |
| Posted: Thu Sep 15, 2011 12:59 am Post subject: |
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Jedi Council
Joined: 02 Nov 2006
Posts: 6339
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You could try looking in Event Viewer to see if there's anything related, but I wouldn't hold my breath if I were you.
When are you looking to migrate to a supported version of WMQ?
_________________
It's puzzling, I don't think I've ever seen anything quite like this before...and it's hard to soar like an eagle when you're surrounded by turkeys. |
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| Vitor |
| Posted: Thu Sep 15, 2011 7:31 am Post subject: Re: AMQ9510: Messages cannot be retrieved from a queue |
|
|
Grand High Poobah
Joined: 11 Nov 2005
Posts: 26093
Location: Texas, USA
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| sijtom0703 wrote: |
| Can someone help me how I can check what made the process amqzxma0.exe terminate?? |
It got grumpy?
You're not even on the most recent maintenance of the out of support version.
Back then, sometimes amqzxma0 just crashed. In later versions it didn't, like it had been fixed or something....
_________________
Honesty is the best policy.
Insanity is the best defence. |
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| fjb_saper |
| Posted: Thu Sep 15, 2011 7:40 am Post subject: Re: AMQ9510: Messages cannot be retrieved from a queue |
|
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Grand High Poobah
Joined: 18 Nov 2003
Posts: 20756
Location: LI,NY
|
| sijtom0703 wrote: |
Hi,
I got an issue in our environment MQ v5.3 where the Queue Manager ended abnormally. The below is the error I found in the AMQ error logs
| Quote: |
AMQ9510: Messages cannot be retrieved from a queue.
EXPLANATION:
The attempt to get messages from queue 'SYSTEM.CLUSTER.REPOSITORY.QUEUE' on
queue manager 'XXXXXXXXXX' failed with reason code 2009.
ACTION:
If the reason code indicates a conversion problem, for example
MQRC_SOURCE_CCSID_ERROR, remove the message(s) from the queue. Otherwise,
ensure that the required queue is available and operational. |
Can someone help me how I can check what made the process amqzxma0.exe terminate?? |
MQ 5.3 clustering was not as stable as V6 and V7.
I certainly hope that it is the cluster repository process that has trouble here. Otherwise WTFAYD touching the cluster's system queues? 
_________________
MQ & Broker admin |
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| ivanachukapawn |
| Posted: Wed Oct 12, 2011 11:06 am Post subject: |
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Knight
Joined: 27 Oct 2003
Posts: 561
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| Please watch the language. There are young troopers in the area. |
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