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MQSeries.net Forum Index » General IBM MQ Support » Urgent: advice / help needed

Urgent: advice / help needed

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JohnMichael

Posted: Tue Mar 03, 2009 11:45 am Post subject: Urgent: advice / help needed

Acolyte

Joined: 28 Feb 2007
Posts: 55

Hi Guys,

In my project the version of MQ is 5.3 with CSD 12 running on AIX and WIN2K servers.

I want to raise a PMR for an FDC file that was generated in AIX box.

Will the IBM support this version ?

if not wher can I find that in IBM site that it will not support.

Can any one paste the link?

Thanks
John

Vitor

Posted: Tue Mar 03, 2009 11:52 am Post subject: Re: Urgent: advice / help needed

Grand High Poobah

Joined: 11 Nov 2005
Posts: 26093
Location: Texas, USA

JohnMichael wrote:

Will the IBM support this version ?

No, unless your site has bought an extended support agreement of some kind.

JohnMichael wrote:

if not wher can I find that in IBM site that it will not support.

Search the IBM site for Software Support Lifecycle. Your version went out of support Aug 2008 IIRC
_________________
Honesty is the best policy.
Insanity is the best defence.

Tibor

Posted: Tue Mar 03, 2009 2:13 pm Post subject:

Grand Master

Joined: 20 May 2001
Posts: 1033
Location: Hungary

As Vitor wrote the v5.3 is out of support but you have a good chance to find the cause of the error on the official support site:
http://www-01.ibm.com/software/integration/wmq/support/.

And don't hesitate just post the first page of the FDC file or the output of the ffstsummary command.

HTH,
Tibor

JohnMichael

Posted: Tue Mar 03, 2009 4:18 pm Post subject:

Acolyte

Joined: 28 Feb 2007
Posts: 55

Vitor, thanks for your response.

Tibor, As you were asking me for FDC details.

Probe Id :- XC034071
Program Name :- amqzlaa0_nd
Process :- 03227814
Probe Description :- AMQ6125: An internal WebSphere MQ error has occurred.

We have got the following log
03/02/09 07:11:25
AMQ6125: An internal WebSphere MQ error has occurred.

EXPLANATION:
An internal error has occurred with identifier 0. This message is issued in
association with other messages.
ACTION:
Use the standard facilities supplied with your system to record the problem
identifier, and to save the generated output files. Contact your IBM support
center. Do not discard these files until the problem has been resolved.
----- amqxfdcx.c : 688 --------------------------------------------------------
03/02/09 07:11:43
AMQ6184: An internal WebSphere MQ error has occurred on queue manager
OSYDMW_P15.

EXPLANATION:
An error has been detected, and the WebSphere MQ error recording routine has
been called. The failing process is process 3227814.
ACTION:
Use the standard facilities supplied with your system to record the problem
identifier, and to save the generated output files. Contact your IBM support
center. Do not discard these files until the problem has been resolved.

I am getting this FDC daily and n number of times.
And IBM support suggests "The fix is targeted for delivery in v5.3 Fix Pack 14"

Please correct me if I am wrong.
Suggest me any solution if possible.

Else I have two options left
Either resolve the issue permanently taking the help of IBM support by raising a PMR or prove my hierarchy that new CSD has to be applyed.

JohnMichael

Posted: Tue Mar 03, 2009 4:35 pm Post subject:

Acolyte

Joined: 28 Feb 2007
Posts: 55

gbaddeley

Posted: Tue Mar 03, 2009 6:34 pm Post subject:

Jedi Knight

Joined: 25 Mar 2003
Posts: 2538
Location: Melbourne, Australia

JohnMichael wrote:

Is there a trace in the FDC file?

Component :- xcsWaitEventSem |
tends to indicate a problem with IPC Semaphores.

Shutting down the queue manager, clearing all the IPC resources owned by mqm, restarting the queue manager may (temporarily) resolve the issue.

Is there a very heavy disk I/O load on the system? (particularly the HDA for /var/mqm/log)

| Probe Id :- XC034071
APARs IY82419 & IY85806 refer to spurious occurences of this Probe Id. The fixes are in CSD13 & CSD14 respectively.
_________________
Glenn

Tibor

Posted: Wed Mar 04, 2009 12:31 am Post subject:

Grand Master

Joined: 20 May 2001
Posts: 1033
Location: Hungary

John,

If this error happens frequently I recommend you to install the last fix. In other case try to clean the IPC resources before restarting the queue manager.

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