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MohanK
PostPosted: Tue Aug 21, 2007 5:18 am    Post subject: Support recommendations Reply with quote

Newbie

Joined: 21 Aug 2007
Posts: 1
Hi All,

My company (a large retail organisation) has just started out on it's first WebSphere Message Broker integration project. We have one of the big SI (System Integrators) involved for the initial delivery.
Can anyone recommend good support companies to look after things once the project has gone live? Typically this would invole supporting production, deploying patches and solution updates along with looking after the broker's environment

Thanks very much in advance for any replies!
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kirani
PostPosted: Tue Aug 21, 2007 3:15 pm    Post subject: Reply with quote

Jedi Knight

Joined: 05 Sep 2001
Posts: 3779
Location: Torrance, CA, USA
whats wrong with using your current vendor (big SI) for production support? It's good to use the same vendor who completed the project initially. If you use a different vendor then they might blame the previous vendor for anything that's not working. Do you have internal ISD dept who can support the app after it goes live? If so, you can use them for daily production support.
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Kiran


IBM Cert. Solution Designer & System Administrator - WBIMB V5
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