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| dkeister |
 Posted: Fri Jan 26, 2007 7:58 am Post subject: |
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Disciple
Joined: 25 Mar 2002
Posts: 184
Location: Purchase, New York
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I don't want to start a war, Santos, but I agree with jefflowrey and the others. The advice of #1 and #2 (as reworded from Stew Leonard's in Connecticut where it is etched in a large rock when you enter the store so the employees don't for get it) is right on. I have found that advice to be appropriate for not only newbies but also grand masters. I not only thought the advice was polite, it was appropriate and good for all of us.
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Dean Keister |
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| bruce2359 |
| Posted: Fri Jan 26, 2007 11:34 am Post subject: |
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Guest
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The most challenging part of problem-determination and problem-resolution is communication. My therapist wife reminds me frequently that we really don't have 'problems,' we have symptoms. Our task is to try to figure out what the symptoms are telling us about the underlying problem(s).
Those posting questions are usually in some kind of crisis, and are appropriately impatient.
This should not come as a shock to anyone, but (us) technical folks are not the worlds best communicators. With that in mind, you post what you perceive to be 'the problem.' Remotely, we ponder and guess what you really meant by what you said. We make an assumtion, then ask a clarifying question or two or three. This is where sensitive feelings get bruised.
I agree that some responses appear sarcastic, like: 'did you read the manual?!' Perhaps they are meant to be sarcastic. Those of us will more experience are sometimes impatient and quick to criticise those with less. (These are traits best left back in middle-school.)
We are here to help. But there is a price to pay for (free) help: do some research before you post; ask well-framed questions when you do post; be prepared to be asked clarifying questions; be prepared to provide messages/codes, facts, sourec code, object definitions, etc.; and be prepared to defend (with facts) your assumptions.
Some things I've observed over time: It is usually the application; MQ doesn't lose messages; current releases of software generally behave better than older releases. If you start your post by challenging these, be prepared for backlash.
In any case, keep posting. We all learn from it. |
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| Satos |
| Posted: Mon Jan 29, 2007 10:37 am Post subject: |
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Novice
Joined: 17 Feb 2006
Posts: 10
Location: Pennsylvania
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| Wow! Lesson learned. First, let me just state that I am a DBA who was thrown into WebSphere MQ. I have been given the responsibility of MQ and have to learn the technology as I go with no help. Training only go as far as the MQ Administration Fast Track provided by IBM. So if I misunderstand certain functions of MQ or quote somethimg incorrectly, now you know. I am a newbie to the forum and MQ. I really wanted to respond in a verbally cruel way but then I would be no better than those I referred to earlier. Let me just say thank you again to all who demonstrated professionalism throughout the post. Maybe technology have no room for etiquette. |
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| Vitor |
| Posted: Tue Jan 30, 2007 12:51 am Post subject: |
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Grand High Poobah
Joined: 11 Nov 2005
Posts: 26093
Location: Texas, USA
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| Satos wrote: |
| I have been given the responsibility of MQ and have to learn the technology as I go with no help. |
Welcome to the world. You'll find many in here will sympathise through being in the same position. It's how I started for one. It does get easier; trust me, I'm a consultant.... 
May I recommend without a hint of sarcasm going through the manuals? Preferably with a test system to experiment on to hand? As IBM documents go they are surprisingly useful and MQ does respond favourably to the "try it and see" school of learning. Start with the Intercommunication manual, then head through the Admin guides if that's the direction you're being pushed.
A personal opinion only. Other points of view may be equally valid & I support the right of all to hold them.
| Satos wrote: |
Training only go as far as the MQ Administration Fast Track provided by IBM. |
You got training??? 
| Satos wrote: |
| Maybe technology have no room for etiquette. |
It just has protocols.... 
_________________
Honesty is the best policy.
Insanity is the best defence. |
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| Satos |
| Posted: Tue Jan 30, 2007 8:05 am Post subject: |
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Novice
Joined: 17 Feb 2006
Posts: 10
Location: Pennsylvania
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Hello Vitor,
Thanks for the advise. It dosen't look like MQ will be taken off of my plate of responsibilities so I will follow your recommendations. Thanks again. |
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| kevinf2349 |
| Posted: Tue Jan 30, 2007 11:32 am Post subject: |
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Grand Master
Joined: 28 Feb 2003
Posts: 1311
Location: USA
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