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| QMGR down on Windows MQ and FDC got genarated |
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Message
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| Inforz |
 Posted: Fri May 11, 2018 1:28 am Post subject: QMGR down on Windows MQ and FDC got genarated |
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Centurion
Joined: 15 Apr 2011
Posts: 139
Location: Chennai, India
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We are using Windows 2003 server with MQ 6.0.2.12 . We got queue manager down unexpectedly and got the below FDC file generated.
We don't see any disk space issues. Please advise.
+-----------------------------------------------------------------------------+
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| WebSphere MQ First Failure Symptom Report |
| ========================================= |
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| Date/Time :- Fri May 11 09:10:49 GMT Daylight Time 2018 |
| Host Name :- SGB87076F3X (Windows Server 2003, Build 3790: Service |
| Pack 2) |
| PIDS :- 5724H7200 |
| LVLS :- 6.0.2.12 |
| Product Long Name :- WebSphere MQ for Windows |
| Vendor :- IBM |
| Probe Id :- HL006003 |
| Application Name :- MQM |
| Component :- hlgWriteLogRecord |
| SCCS Info :- lib/logger/amqhlgw0.c, 1.26.1.1 |
| Line Number :- 214 |
| Build Date :- Dec 5 2012 |
| CMVC level :- p600-212-121205 |
| Build Type :- IKAP - (Production) |
| UserID :- mqservice2 |
| Process Name :- C:\Program Files\IBM\WebSphere MQ\bin\amqzlaa0.exe |
| Addressing mode :- 32-bit |
| Process :- 00005852 |
| Thread :- 00000002 |
| QueueManager :- SGB87076F3X |
| ConnId(1) IPCC :- 12190 |
| ConnId(2) QM :- 173 |
| Major Errorcode :- hrcE_MQLO_UNEXPECTED_OS_ERROR |
| Minor Errorcode :- OK |
| Probe Type :- INCORROUT |
| Probe Severity :- 2 |
| Probe Description :- AMQ6125: An internal WebSphere MQ error has occurred. |
| FDCSequenceNumber :- 0 |
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+-----------------------------------------------------------------------------+ |
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| exerk |
| Posted: Fri May 11, 2018 1:39 am Post subject: |
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Jedi Council
Joined: 02 Nov 2006
Posts: 6339
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Both that OS and MQ version are out of service, so for what reason has that installation not been migrated? I ask merely out of curiosity.
Were you able to restart the queue manager after the issue? If not, did you have to reboot the server before the queue manager restarted?
Bearing in mind the major error code of hrcE_MQLO_UNEXPECTED_OS_ERROR, I think you're on a wing and a prayer with this one.
_________________
It's puzzling, I don't think I've ever seen anything quite like this before...and it's hard to soar like an eagle when you're surrounded by turkeys. |
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| Inforz |
| Posted: Fri May 11, 2018 3:22 am Post subject: |
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Centurion
Joined: 15 Apr 2011
Posts: 139
Location: Chennai, India
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Yes , it is out of support same has been communicated to Client, they have agreed for this risk.
We were able to start the queue manager and it is running fine now. We are analyzing the root cause for the issue.
Can you please let me know what this error means and do we need any remedy for this at OS level. |
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| exerk |
| Posted: Fri May 11, 2018 3:50 am Post subject: |
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Jedi Council
Joined: 02 Nov 2006
Posts: 6339
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| Inforz wrote: |
| Yes , it is out of support same has been communicated to Client, they have agreed for this risk... |
Agreed what? That their infrastructure could crash and burn down around their ears, and possibly have no recovery?
| Inforz wrote: |
| ...We were able to start the queue manager and it is running fine now. We are analyzing the root cause for the issue... |
And if the root cause is an OS issue, for which there is no remedy available, what then? Wait for it to happen again, possibly in an unrecoverable state?
| Inforz wrote: |
| ...Can you please let me know what this error means and do we need any remedy for this at OS level. |
What the error means is quite clear, there was an unexpected OS error. As to whether you need to remedy this at OS level is a question for Microsoft - oh, wait, it's an out-of-support OS, so good luck getting any answer from them other than "buy our latest shiny OS".
_________________
It's puzzling, I don't think I've ever seen anything quite like this before...and it's hard to soar like an eagle when you're surrounded by turkeys. |
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| gbaddeley |
| Posted: Sun May 13, 2018 4:12 pm Post subject: |
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Jedi Knight
Joined: 25 Mar 2003
Posts: 2538
Location: Melbourne, Australia
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>Major Errorcode :- hrcE_MQLO_UNEXPECTED_OS_ERROR
Look at the MQ function call sequence in the FDC file. Near the end (where hrcE_MQLO_UNEXPECTED_OS_ERROR may appear), there may be a call to an OS or C library function, and an error return code.
_________________
Glenn |
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| bruce2359 |
| Posted: Sun May 13, 2018 7:06 pm Post subject: |
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Poobah
Joined: 05 Jan 2008
Posts: 9469
Location: US: west coast, almost. Otherwise, enroute.
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What error did you discover in the Win system log?
_________________
I like deadlines. I like to wave as they pass by.
ב''ה
Lex Orandi, Lex Credendi, Lex Vivendi. As we Worship, So we Believe, So we Live. |
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| gbaddeley |
| Posted: Mon May 14, 2018 3:51 pm Post subject: |
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Jedi Knight
Joined: 25 Mar 2003
Posts: 2538
Location: Melbourne, Australia
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Is there any info in the qmgr's error logs at around this time?
Look at the various Windows logs using eventvwr.exe
_________________
Glenn |
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