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| Roopal |
 Posted: Wed Jun 03, 2015 9:05 pm Post subject: Message Broker Support Deliverables |
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Novice
Joined: 30 Apr 2009
Posts: 13
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Hi..I will be handling MB support and getting Knowledge for that from other company .Please let me know the important deliverables for MB6.As further on I will be alone.
Thanks in Advance
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RJ |
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| iibmate |
| Posted: Wed Jun 03, 2015 10:35 pm Post subject: Re: Message Broker Support Deliverables |
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Apprentice
Joined: 17 Mar 2015
Posts: 38
Location: Perth, WA
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| Roopal wrote: |
| Please let me know the important deliverables for MB6. |
What are you exactly expecting from us ?
| Roopal wrote: |
As further on I will be alone.
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Browse for information that you are expecting from us from internet so that you wont feel alone. |
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| iibmate |
| Posted: Wed Jun 03, 2015 10:39 pm Post subject: Re: Message Broker Support Deliverables |
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Apprentice
Joined: 17 Mar 2015
Posts: 38
Location: Perth, WA
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| Roopal |
| Posted: Wed Jun 03, 2015 10:40 pm Post subject: |
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Novice
Joined: 30 Apr 2009
Posts: 13
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As I will be handling Production Support ..which was earlier done by other person.I am expecting the Handover documents for Production Support.
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RJ |
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| iibmate |
| Posted: Wed Jun 03, 2015 10:49 pm Post subject: |
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Apprentice
Joined: 17 Mar 2015
Posts: 38
Location: Perth, WA
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| Roopal wrote: |
| I am expecting the Handover documents for Production Support. |
Specific to your environment (or) in general ? Check with one who is going to give Knowledge Transfer to you.
As per my knowledge, production support is specific to a project, more of functional. (bit technical included, but specific to your project.) |
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| zpat |
| Posted: Wed Jun 03, 2015 11:02 pm Post subject: |
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Jedi Council
Joined: 19 May 2001
Posts: 5866
Location: UK
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Is someone losing their job? Get them to train you first.
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Well, I don't think there is any question about it. It can only be attributable to human error. This sort of thing has cropped up before, and it has always been due to human error. |
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| mqjeff |
| Posted: Thu Jun 04, 2015 4:30 am Post subject: |
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Grand Master
Joined: 25 Jun 2008
Posts: 17447
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Again, deliverables are specified by the contract you are under, or the expectations of your management if you are a direct employee.
Again, the person you are replacing will have a lot of information already on this subject.
Thirdly, again, we are here to provide advice and answers to technical issues or questions, not to things that are directly your job duties. |
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| Vitor |
| Posted: Thu Jun 04, 2015 5:13 am Post subject: |
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Grand High Poobah
Joined: 11 Nov 2005
Posts: 26093
Location: Texas, USA
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| Roopal wrote: |
| As I will be handling Production Support ..which was earlier done by other person.I am expecting the Handover documents for Production Support. |
You've been handed a poisoned chalice. WMBv6 is out of support by IBM so any Production problems you face you'll be on your own with, even if they're problems coming from the software itself (for example, an execution group failing to start).
As to what Handover documents you should expect, that's entirely dependent on how your site develops and deploys broker code, and what your site considers "support". We can't possibly answer any of that.
As others have said, get the "other person" to train you. And ask him how he planned to deal with issues arising from the lack of support from IBM for WMBv6. If his plan was "to quit and let the next person take the fall", then polish that resume....
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Honesty is the best policy.
Insanity is the best defence. |
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