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MQSeries.net Forum Index » General IBM MQ Support » Unable to start "MQSeriesServices" in Windows 7

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kumar.shanj
PostPosted: Thu Dec 05, 2013 11:15 pm    Post subject: Unable to start "MQSeriesServices" in Windows 7 Reply with quote

Apprentice

Joined: 18 Nov 2010
Posts: 49

Unable to start "MQSeriesServices" in Windows 7 after installation on Websphere message Queue v7.0.

I have added user "MUSR_MQADMIN" as adminstrator and still error persists.

Please advise on how to resolve the issue

Event logs shows errors in event logs like below :

----------------------------------------------------------------------------

DCOM got error "1385" and was unable to logon .\MUSR_MQADMIN in order to run the server:
{4576E163-FA1A-11D1-ABB8-0004ACF79B59}

----------------------------------------------------------------------------


----------------------------------------------------------------------------

An account failed to log on.

Subject:
Security ID: SYSTEM
Account Name: UK114412$
Account Domain: UK
Logon ID: 0x3e7

Logon Type: 4

Account For Which Logon Failed:
Security ID: NULL SID
Account Name: MUSR_MQADMIN
Account Domain: UK114412

Failure Information:
Failure Reason: The user has not been granted the requested logon type at this machine.
Status: 0xc000015b
Sub Status: 0x0

Process Information:
Caller Process ID: 0x2b0
Caller Process Name: C:\Windows\System32\svchost.exe

Network Information:
Workstation Name: UK114412
Source Network Address: -
Source Port: -

Detailed Authentication Information:
Logon Process: Advapi
Authentication Package: Negotiate
Transited Services: -
Package Name (NTLM only): -
Key Length: 0

This event is generated when a logon request fails. It is generated on the computer where access was attempted.

The Subject fields indicate the account on the local system which requested the logon. This is most commonly a service such as the Server service, or a local process such as Winlogon.exe or Services.exe.

The Logon Type field indicates the kind of logon that was requested. The most common types are 2 (interactive) and 3 (network).

The Process Information fields indicate which account and process on the system requested the logon.

The Network Information fields indicate where a remote logon request originated. Workstation name is not always available and may be left blank in some cases.

The authentication information fields provide detailed information about this specific logon request.
- Transited services indicate which intermediate services have participated in this logon request.
- Package name indicates which sub-protocol was used among the NTLM protocols.
- Key length indicates the length of the generated session key. This will be 0 if no session key was requested.

----------------------------------------------------------------------------
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exerk
PostPosted: Fri Dec 06, 2013 1:10 am    Post subject: Reply with quote

Jedi Council

Joined: 02 Nov 2006
Posts: 6339

When you did the installation did you select the option for Active Directory? Read the relevant section of the Info Centre (search on "Active Directory") to help diagnose your issue further.
_________________
It's puzzling, I don't think I've ever seen anything quite like this before...and it's hard to soar like an eagle when you're surrounded by turkeys.
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gbaddeley
PostPosted: Tue Dec 10, 2013 3:04 pm    Post subject: Reply with quote

Jedi Knight

Joined: 25 Mar 2003
Posts: 2538
Location: Melbourne, Australia

Check the local security policy for "Logon As A Service". The MQ service userid needs to be able to do that.
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Glenn
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fjb_saper
PostPosted: Tue Dec 10, 2013 8:56 pm    Post subject: Reply with quote

Grand High Poobah

Joined: 18 Nov 2003
Posts: 20756
Location: LI,NY

you may also have to use the prepare wizard. When specifying the domain account use computername\MUSR_MQADMIN.

That should fix any DCOM issue. For the rest you still need the logon as service permission.
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MQ & Broker admin
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