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MQSeries.net Forum Index » General IBM MQ Support » WinNT error 123 from OpenMutex

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howardl
PostPosted: Tue Jul 13, 2010 9:00 am    Post subject: WinNT error 123 from OpenMutex Reply with quote

Novice

Joined: 13 Jul 2010
Posts: 11

Recently my MQ Service is failing everytime it starts to run. It starts and then fails and my event viewer fills with errors saying

An internal WebSphere MQ error has occurred (WinNT error 123 from OpenMutex.)

MQ detected an unexpected error when calling the operating system. The MQ error recording routine has been called.

Has anyone seen this problem before and/or know the fix? It was running fine for weeks then this began happening. There have also been application errors on startup saying that amqzmur0.exe and other MQ processes were not able to read memory locations. A complete MQ reinstall also was unable to solve the problem.

+-----------------------------------------------------------------------------+
| |
| WebSphere MQ First Failure Symptom Report |
| ========================================= |
| |
| Date/Time :- Tue July 13 2010 11:10:59 Eastern Daylight Time |
| UTC Time :- 1279033859.172000 |
| UTC Time Offset :- 60 (Eastern Daylight Time) |
| Host Name :- WCB378-Y38 |
| Operating System :- Windows XP, Build 2600: SP3 |
| PIDS :- 5724H7220 |
| LVLS :- 7.0.1.0 |
| Product Long Name :- WebSphere MQ for Windows |
| Vendor :- IBM |
| Probe Id :- XY324191 |
| Application Name :- MQM |
| Component :- xstGetSubpoolsLock |
| SCCS Info :- lib/cs/pc/winnt/amqxiinn.c, 1.203 |
| Line Number :- 1752 |
| Build Date :- Aug 13 2009 |
| CMVC level :- p000-L090813 |
| Build Type :- IKAP - (Production) |
| UserID :- U13409 |
| Process Name :- C:\Program Files\IBM\WebSphere MQ\java\jre\bin\jav |
| aw.exe |
| Addressing mode :- 32-bit |
| Process :- 00004836 |
| Thread :- 00000013 |
| UserApp :- TRUE |
| ConnId(1) IPCC :- 0 |
| Last HQC :- 0.0.0-0 |
| Last HSHMEMB :- 0.0.0-0 |
| Major Errorcode :- xecF_E_UNEXPECTED_SYSTEM_RC |
| Minor Errorcode :- OK |
| Probe Type :- MSGAMQ6119 |
| Probe Severity :- 2 |
| Probe Description :- AMQ6119: An internal WebSphere MQ error has occurred |
| (WinNT error 123 from OpenMutex.) |
| FDCSequenceNumber :- 0 |
| Comment1 :- WinNT error 123 from OpenMutex. |
| |
| Comment2 :- The filename, directory name, or volume label syntax |
| is incorre |
| |
+-----------------------------------------------------------------------------+
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jeevan
PostPosted: Tue Jul 13, 2010 9:27 am    Post subject: Re: WinNT error 123 from OpenMutex Reply with quote

Grand Master

Joined: 12 Nov 2005
Posts: 1432

howardl wrote:
Recently my MQ Service is failing everytime it starts to run. It starts and then fails and my event viewer fills with errors saying

An internal WebSphere MQ error has occurred (WinNT error 123 from OpenMutex.)

MQ detected an unexpected error when calling the operating system. The MQ error recording routine has been called.

Has anyone seen this problem before and/or know the fix? It was running fine for weeks then this began happening. There have also been application errors on startup saying that amqzmur0.exe and other MQ processes were not able to read memory locations. A complete MQ reinstall also was unable to solve the problem.

+-----------------------------------------------------------------------------+
| |
| WebSphere MQ First Failure Symptom Report |
| ========================================= |
| |
| Date/Time :- Tue July 13 2010 11:10:59 Eastern Daylight Time |
| UTC Time :- 1279033859.172000 |
| UTC Time Offset :- 60 (Eastern Daylight Time) |
| Host Name :- WCB378-Y38 |
| Operating System :- Windows XP, Build 2600: SP3 |
| PIDS :- 5724H7220 |
| LVLS :- 7.0.1.0 |
| Product Long Name :- WebSphere MQ for Windows |
| Vendor :- IBM |
| Probe Id :- XY324191 |
| Application Name :- MQM |
| Component :- xstGetSubpoolsLock |
| SCCS Info :- lib/cs/pc/winnt/amqxiinn.c, 1.203 |
| Line Number :- 1752 |
| Build Date :- Aug 13 2009 |
| CMVC level :- p000-L090813 |
| Build Type :- IKAP - (Production) |
| UserID :- U13409 |
| Process Name :- C:\Program Files\IBM\WebSphere MQ\java\jre\bin\jav |
| aw.exe |
| Addressing mode :- 32-bit |
| Process :- 00004836 |
| Thread :- 00000013 |
| UserApp :- TRUE |
| ConnId(1) IPCC :- 0 |
| Last HQC :- 0.0.0-0 |
| Last HSHMEMB :- 0.0.0-0 |
| Major Errorcode :- xecF_E_UNEXPECTED_SYSTEM_RC |
| Minor Errorcode :- OK |
| Probe Type :- MSGAMQ6119 |
| Probe Severity :- 2 |
| Probe Description :- AMQ6119: An internal WebSphere MQ error has occurred |
| (WinNT error 123 from OpenMutex.) |
| FDCSequenceNumber :- 0 |
| Comment1 :- WinNT error 123 from OpenMutex. |
| |
| Comment2 :- The filename, directory name, or volume label syntax |
| is incorre |
| |
+-----------------------------------------------------------------------------+
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Vitor
PostPosted: Tue Jul 13, 2010 9:28 am    Post subject: Re: WinNT error 123 from OpenMutex Reply with quote

Grand High Poobah

Joined: 11 Nov 2005
Posts: 26093
Location: Texas, USA

howardl wrote:
Has anyone seen this problem before and/or know the fix?


Yes - it's here though interestingly it's supposed to be included in the version you're running. I'd apply the latest fix pack & raise a PMR if that doesn't help.
_________________
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Insanity is the best defence.
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Vitor
PostPosted: Tue Jul 13, 2010 9:30 am    Post subject: Re: WinNT error 123 from OpenMutex Reply with quote

Grand High Poobah

Joined: 11 Nov 2005
Posts: 26093
Location: Texas, USA

howardl wrote:
It was running fine for weeks then this began happening.


You might also want to enquire with the admins what they changed on the OS just before this started happening. Even if it was a trival change that couldn't possibly be causing this, etc, etc, etc....
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Insanity is the best defence.
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