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| solomon_13000 |
 Posted: Thu Oct 02, 2008 7:52 am Post subject: First Failure Support Technology Report |
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Master
Joined: 13 Jun 2008
Posts: 284
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| Is it true that only IBM has the tool to read the FFST report?. So if IBM request me to provide the "probe ID", where do I retrieve this "probe ID"?. |
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| mqjeff |
| Posted: Thu Oct 02, 2008 7:55 am Post subject: |
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Grand Master
Joined: 25 Jun 2008
Posts: 17447
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| gbaddeley |
| Posted: Thu Oct 02, 2008 3:11 pm Post subject: Re: First Failure Support Technology Report |
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Jedi Knight
Joined: 25 Mar 2003
Posts: 2538
Location: Melbourne, Australia
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| solomon_13000 wrote: |
| Is it true that only IBM has the tool to read the FFST report?. So if IBM request me to provide the "probe ID", where do I retrieve this "probe ID"?. |
View the .FDC file using a text editor and ye shall find Probe Id and about 30 other pieces of useful information inside a "box".
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Glenn |
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| solomon_13000 |
| Posted: Thu Oct 02, 2008 3:25 pm Post subject: |
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Master
Joined: 13 Jun 2008
Posts: 284
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| Under which directory is the .fdc file located that thy shall find? |
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| SAFraser |
| Posted: Thu Oct 02, 2008 3:39 pm Post subject: |
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Shaman
Joined: 22 Oct 2003
Posts: 742
Location: Austin, Texas, USA
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One wonders (respectfully) how thou hast done troubleshooting thus far without knowledge of the FFST directory.
unix: /var/mqm/errors
Windows: \program files\ibm\webspheremq\errors
In the top box of the FFST file, you will see which MQ process was offended, the user ID, and (and gbaddeley said) much other useful information.
Sometimes if you google the probe ID, you will find a lot of useful information on your own.
Also, you should check for FDC files regularly. Each and every one deserves your attention! |
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| bower5932 |
| Posted: Thu Oct 02, 2008 4:46 pm Post subject: |
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Jedi Knight
Joined: 27 Aug 2001
Posts: 3023
Location: Dallas, TX, USA
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| solomon_13000 |
| Posted: Thu Oct 02, 2008 5:42 pm Post subject: |
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Master
Joined: 13 Jun 2008
Posts: 284
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I have to find out with bits and pieces of info I know. I went through the report and discovered what has been mentioned.
Last edited by solomon_13000 on Thu Oct 02, 2008 5:46 pm; edited 1 time in total |
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| bower5932 |
| Posted: Thu Oct 02, 2008 5:45 pm Post subject: |
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Jedi Knight
Joined: 27 Aug 2001
Posts: 3023
Location: Dallas, TX, USA
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| Did you go to the link above? I'd suggest starting with it. |
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| solomon_13000 |
| Posted: Thu Oct 02, 2008 8:58 pm Post subject: |
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Master
Joined: 13 Jun 2008
Posts: 284
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| So this report is used to resolve issues of high priority?. As in resources and issues that only IBM can resolve. |
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| AkankshA |
| Posted: Thu Oct 02, 2008 9:18 pm Post subject: |
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Grand Master
Joined: 12 Jan 2006
Posts: 1494
Location: Singapore
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| solomon_13000 wrote: |
| So this report is used to resolve issues of high priority?. As in resources and issues that only IBM can resolve. |
you can also type ffstsummary in errors directory to get a list of all fdc's and error cause
7th column is of probe id..
and no.. an MQ administrator also understand and can solve many problems which generate fdc
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Cheers |
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| bower5932 |
| Posted: Fri Oct 03, 2008 2:25 am Post subject: |
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Jedi Knight
Joined: 27 Aug 2001
Posts: 3023
Location: Dallas, TX, USA
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| solomon_13000 wrote: |
| So this report is used to resolve issues of high priority?. As in resources and issues that only IBM can resolve. |
| SAFraser wrote: |
| Sometimes if you google the probe ID, you will find a lot of useful information on your own. |
You'd be surprised what you can find out by googling the probe id. |
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