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Probe id XC371020

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kevinf2349

Posted: Thu Oct 12, 2006 6:11 am Post subject: Probe id XC371020

Grand Master

Joined: 28 Feb 2003
Posts: 1311
Location: USA

OK.

We are already talking to IBM about this but I thought I would ask for ideas here too.

Yesterday afternoon one of our development Windows queue managers threw a FDC file and died.

The queue manager is showing 'Unavailable' on MQ windows explorer and all the services under the queue manager are showing 'Stopped'

The header for the FDC follows:

Code:

This implies that the command server 'bought the farm'. The only hit I get on the probe id is muttering about over 300,000 persistent messages. Firstly I would be mildly surprised if this were the case, but secondly we can't get the queue manager up to find out!

Short of a reboot, has anyone got any ideas of how to get out of this?

We could reboot that that almost requires an act of congress and would mean dropping 2 working queue managers.

As I say, we are still working with IBM on this but I thought I would throw it out there.

(We are still investigating what (if anything) actually happened on the box at the time of failure) ....not really anything in the error log for the queue manager other than the command server getting a 2009 at the time of failure.

Update

We now have the queue manager started. We had to kill the process AMQRMPPA. Once this was done the queue manager started. As expected there are no where near 300,000 persistent messages on any queue nor indeed on the queue manager itself in total.

Investigations continue at a more leisurely pace

fjb_saper

Posted: Thu Oct 12, 2006 3:37 pm Post subject:

Grand High Poobah

Joined: 18 Nov 2003
Posts: 20700
Location: LI,NY

Don't know how to handle shared memory under windows. Under Unix I would use amqiclen to clean up all shared memory associated with this qmgr.

Enjoy

_________________
MQ & Broker admin

Nick Lethbridge

Posted: Wed Oct 18, 2006 2:57 am Post subject:

Voyager

Joined: 13 Aug 2001
Posts: 88
Location: Santander, UK

Hi Kevin,

I'll see your "XC371020", and raise you...

....we have started getting this as well.

+-----------------------------------------------------------------------------+
| |
| WebSphere MQ First Failure Symptom Report |
| ========================================= |
| |
| Date/Time :- Tue October 17 16:45:49 GMT Daylight Time 2006 |
| Host Name :- UKPWG174WIN (Windows Ver 5.2 Build 3790: Service Pack |
| 1) |
| PIDS :- 5724B4100 |
| LVLS :- 530.11 CSD11 |
| Product Long Name :- WebSphere MQ for Windows |
| Vendor :- IBM |
| Probe Id :- XC371020 |
| Application Name :- MQM |
| Component :- xstServerRequest |
| Build Date :- Aug 2 2005 |
| CMVC level :- p530-11-L050802 |
| Build Type :- IKAP - (Production) |
| UserID :- mqsiuat |
| Process Name :- D:\Program Files\IBM\WebSphere MQ\bin\RUNMQCHI.exe |
| Process :- 00000752 |
| Thread :- 00000001 |
| QueueManager :- WMBCMA1 |
| Major Errorcode :- xecF_E_UNEXPECTED_SYSTEM_RC |
| Minor Errorcode :- OK |
| Probe Type :- MSGAMQ6119 |
| Probe Severity :- 2 |
| Probe Description :- AMQ6119: An internal WebSphere MQ error has occurred |
| (Subpool Server 1 pid[6040] has terminated while application connected.) |
| FDCSequenceNumber :- 0 |
| Arith2 :- 6040 1798 |
| Comment1 :- Subpool Server 1 pid[6040] has terminated while |
| application con |
| |
+-----------------------------------------------------------------------------+

I tried rebooting the server, but it didn't make any difference.

Did IBM have any idea of what might be causing it ?

Perhaps it's just an "issue" with Fix Pack 11 ?

Regards,
Nick.

Ross

Posted: Tue Nov 21, 2006 6:14 am Post subject:

Centurion

Joined: 15 Jun 2005
Posts: 127
Location: Ireland

I am getting this too.
Did anyone figure out a reason for it?

Thanks,
Ross.

jefflowrey

Posted: Tue Nov 21, 2006 6:19 am Post subject:

Grand Poobah

Joined: 16 Oct 2002
Posts: 19981

Are you also at MQ v5.3, FixPack/CSD 11?
_________________
I am *not* the model of the modern major general.

Ross

Posted: Tue Nov 21, 2006 6:38 am Post subject:

Centurion

Joined: 15 Jun 2005
Posts: 127
Location: Ireland

It has happened at CSD10, and I upgraded to CSD12 and it still happens.

Gaya3

Posted: Tue Nov 21, 2006 6:43 am Post subject:

Jedi

Joined: 12 Sep 2006
Posts: 2493
Location: Boston, US

Hi

This is due to large number of persistent messages in the application queue.

Please refer the below site for more information

http://www-1.ibm.com/support/docview.wss?uid=swg21178058

Thanks and Regards
Gayathri
_________________
Regards
Gayathri
-----------------------------------------------
Do Something Before you Die

jefflowrey

Posted: Tue Nov 21, 2006 6:45 am Post subject:

Grand Poobah

Joined: 16 Oct 2002
Posts: 19981

Gaya3 wrote:

This is due to large number of persistent messages in the application queue.

It can be caused by that, yes.

It seems clear from the other posters that it doesn't have to be caused by that.

Ross - can you post the header block of your FDC - also the stack trace.
_________________
I am *not* the model of the modern major general.

Ross

Posted: Tue Nov 21, 2006 7:03 am Post subject:

Centurion

Joined: 15 Jun 2005
Posts: 127
Location: Ireland

Here is the FDC below.
I have no messages in any queue, so that isn't the problem.
How do I get the Stack Trace?
I suspect it may be to do with shared memory server or security access, but not 110% sure how to verify this.

Thanks.

+-----------------------------------------------------------------------------+
| |
| WebSphere MQ First Failure Symptom Report |
| ========================================= |
| |
| Date/Time :- Tue November 21 08:00:11 Eastern Standard Time 2006 |
| Host Name :- CBPPAP13 (Windows 2000 Build 2195: Service Pack 4) |
| PIDS :- 5724B4100 |
| LVLS :- 530.12 CSD12 |
| Product Long Name :- WebSphere MQ for Windows |
| Vendor :- IBM |
| Probe Id :- XC371020 |
| Application Name :- MQM |
| Component :- xstServerRequest |
| Build Date :- Dec 8 2005 |
| CMVC level :- p530-12-L051208 |
| Build Type :- IKAP - (Production) |
| UserID :- MUSR_MQADMIN |
| Process Name :- C:\Program Files\IBM\WebSphere MQ\bin\AMQPCSEA.EXE |
| Process :- 00001928 |
| Thread :- 00000001 |
| QueueManager :- CBPPAP13 |
| Major Errorcode :- xecF_E_UNEXPECTED_SYSTEM_RC |
| Minor Errorcode :- OK |
| Probe Type :- MSGAMQ6119 |
| Probe Severity :- 2 |
| Probe Description :- AMQ6119: An internal WebSphere MQ error has occurred |
| (Subpool Server 1 pid[1584] has terminated while application connected.) |
| FDCSequenceNumber :- 0 |
| Arith2 :- 1584 630 |
| Comment1 :- Subpool Server 1 pid[1584] has terminated while |
| application con |
| |
+-----------------------------------------------------------------------------+

jefflowrey

Posted: Tue Nov 21, 2006 7:06 am Post subject:

Grand Poobah

Joined: 16 Oct 2002
Posts: 19981

The stack trace would be the next section of the FDC.
_________________
I am *not* the model of the modern major general.

Ross

Posted: Tue Nov 21, 2006 7:10 am Post subject:

Centurion

Joined: 15 Jun 2005
Posts: 127
Location: Ireland

MQM Function Stack
pcmMain
MQGET
zstMQGET
ziiBreakConnection
zcpDetachPipe
xcsDisconnectSharedMemSet
xstDisconnectExtent
xstStorageRequest
xstServerRequest
xcsFFST

jpeela

Posted: Tue Dec 05, 2006 1:17 am Post subject:

Centurion

Joined: 23 Jan 2006
Posts: 139

Hi Kevin,

we too are under the similar situation.Did you solve yours.
If so could you share with us.

awaiting your reply.

Thanks in advance.
_________________
Jogi

kevinf2349

Posted: Tue Dec 05, 2006 5:31 am Post subject:

Grand Master

Joined: 28 Feb 2003
Posts: 1311
Location: USA

jpeela wrote:

Hi Kevin,

we too are under the similar situation.Did you solve yours.
If so could you share with us.

awaiting your reply.

Thanks in advance.

Quote:

Update

We now have the queue manager started. We had to kill the process AMQRMPPA. Once this was done the queue manager started. As expected there are no where near 300,000 persistent messages on any queue nor indeed on the queue manager itself in total.

Ross

Posted: Tue Dec 05, 2006 5:57 am Post subject:

Centurion

Joined: 15 Jun 2005
Posts: 127
Location: Ireland

I was able to get this error by starting the qmgr using strmqm command. It works fine if started with MQ Explorer.
How are you starting it?
Are you using BMC Patrol?
What MQ Version/CSD?

jpeela

Posted: Tue Dec 05, 2006 9:47 pm Post subject:

Centurion

Joined: 23 Jan 2006
Posts: 139

Hi all,

We too were abble to start the quemanager successfully and the qmgr is running fine presently, but the quemanager is ending unexpectedly frequently for the last few days.We dont know the exact reason , why this is happening.And we doubt that this would happen again.Any remedy against this.

We are using MQ5.3 on windows with CSD7.BUt CSD 12 also does not solve this problem As for the previous posts.Any solution or rsuggesions

Thanx in advance
_________________
Jogi

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