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| Integration with IVR |
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| RocknRambo |
 Posted: Fri Jun 02, 2006 7:00 am Post subject: Integration with IVR |
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Partisan
Joined: 24 Sep 2003
Posts: 355
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has anyone, had integration experience with IVR (Interactive Voice Response) & MB (or any WBI integration broker)?
appreciated if they share, the process or procedure.
-RR |
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| JT |
| Posted: Fri Jun 02, 2006 7:28 am Post subject: |
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Padawan
Joined: 27 Mar 2003
Posts: 1564
Location: Hartford, CT.
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Here's a summary of our IVR configuration using WAS, MQ & WBIMB:- IVR (Vonetix) issues an https call which is load-balanced to multiple WAS servlets (Solaris)
- WAS servlet converts the request parameters into an XML request message, which is then load-balanced to multiple message brokers (Solaris)
- Message brokers transform & translate the XML request message into a COBOL request message, which is then routed to a m/f IMS application (fund performance, account info, etc..)
- IMS application generates a COBOL reply message, which is load-balanced to multiple message brokers (Solaris)
- Message brokers transforms & translates the COBOL reply message into an XML reply message, which is then routed back to the originating WAS servlet
- WAS servlet completes the http reply
Notes: - A decision was made early on in the design (3 years ago), to rout all http traffic to WAS applications, and not directly into WBIMB.
- Went with a http call rather than an MQ call due to the cost of the Vonetix MQ adapter
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| RocknRambo |
| Posted: Fri Jun 02, 2006 8:10 am Post subject: |
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Partisan
Joined: 24 Sep 2003
Posts: 355
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Thanks!!.. Much
do you think, we shud hav to consider on routing http call to MB, as MB 6 has some advance funcationality ??
-RR |
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| jefflowrey |
| Posted: Fri Jun 02, 2006 8:30 am Post subject: |
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Grand Poobah
Joined: 16 Oct 2002
Posts: 19981
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I personally would always put something between the public internet and my broker.
You might want to put a set of Http servers in between IVR and Broker as well, to isolate broker configuration from IVR configuration. There is Support Pack IE01 that may help if you are running WAS. Otherwise you just need to configure the HTTP Servers to know how to forward and balance requests to the broker environment...
_________________
I am *not* the model of the modern major general. |
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| andyman |
| Posted: Thu Jun 08, 2006 9:00 am Post subject: |
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Newbie
Joined: 06 Jun 2005
Posts: 2
Location: Pennsylvania
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We use an HTTP Input node and covert the tranaction to a message. Then we use an existing MQ service. Finally we convert the reply message back to SOAP and use an HTTP Reply node to send it back to IVR.
This way we can "share" any MQ service with IVR just by wrapping it with an HTTP Input and an HTTP Reply node. |
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