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| EddieA |
 Posted: Tue Mar 29, 2005 12:38 pm Post subject: IBM Hides Information, Yet Again |
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Jedi
Joined: 28 Jun 2001
Posts: 2453
Location: Los Angeles
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<Rant>IBM, will you PLEASE stop re-arranging the Support pages for MQ/MQSI/WBI/everything_else and taking away the link to the page that enables you to get any CSD for the MQ family.
Also, keep the link to the Support Pacs in the same place. For MQ, it's now on the main product page, not the Support page. For WBI, I can't find a link anywhere</Rant>
It's bad enough, at times, trying to support these systems without IBM "hiding" the information.
Cheers,
_________________
Eddie Atherton
IBM Certified Solution Developer - WebSphere Message Broker V6.1
IBM Certified Solution Developer - WebSphere Message Broker V7.0 |
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| Michael Dag |
| Posted: Tue Mar 29, 2005 12:43 pm Post subject: |
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Jedi Knight
Joined: 13 Jun 2002
Posts: 2607
Location: The Netherlands (Amsterdam)
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| bower5932 |
| Posted: Tue Mar 29, 2005 1:34 pm Post subject: |
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Jedi Knight
Joined: 27 Aug 2001
Posts: 3023
Location: Dallas, TX, USA
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When dealing with WBI, I've gotten to where I just bookmark all of the pages that I use rather than go to a central location and link to them. My link for the SupportPacs hasn't changed in a while:
http://www-306.ibm.com/software/integration/support/supportpacs/
and if I get 'page not found', I go find it and edit my bookmark.
Last edited by bower5932 on Tue Mar 29, 2005 1:35 pm; edited 1 time in total |
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| csmith28 |
| Posted: Tue Mar 29, 2005 1:34 pm Post subject: |
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Grand Master
Joined: 15 Jul 2003
Posts: 1196
Location: Arizona
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Yeah, I just love it when I bookmark a page on the IBM WebSite for later use then get 404 page not found when I try to go back.
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Yes, I am an agent of Satan but my duties are largely ceremonial. |
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| EddieA |
| Posted: Tue Mar 29, 2005 3:19 pm Post subject: |
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Jedi
Joined: 28 Jun 2001
Posts: 2453
Location: Los Angeles
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Yeah, it is on one (new) page, but there's no link to it on any of the Support pages any more.
Cheers,
_________________
Eddie Atherton
IBM Certified Solution Developer - WebSphere Message Broker V6.1
IBM Certified Solution Developer - WebSphere Message Broker V7.0 |
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| EddieA |
| Posted: Tue Mar 29, 2005 3:44 pm Post subject: |
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Jedi
Joined: 28 Jun 2001
Posts: 2453
Location: Los Angeles
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| bower5932 wrote: |
| I go find it and edit my bookmark. |
And how do you find it when there are no more links pointing to it. 
BTW. The "official" URL is now: http://www-306.ibm.com/software/integration/support/supportpacs/product.html
Cheers,
_________________
Eddie Atherton
IBM Certified Solution Developer - WebSphere Message Broker V6.1
IBM Certified Solution Developer - WebSphere Message Broker V7.0 |
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| kman |
| Posted: Wed Mar 30, 2005 11:36 pm Post subject: |
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Partisan
Joined: 21 Jan 2003
Posts: 309
Location: Kuala Lumpur, Malaysia
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Internal IBM intranet search. w3 intranet search.  |
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| JLRowe |
| Posted: Thu Mar 31, 2005 3:25 am Post subject: |
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Yatiri
Joined: 25 May 2002
Posts: 664
Location: South East London
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<moan>
It always amazes me, that while IBM sells so many excellent products for portals, content management, search and info management - yet the websites are a confusing clutter where it takes an age to find anything, and everything moves around in a highly inconsistent manner at least once a year.
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| PGoodhart |
| Posted: Thu Mar 31, 2005 4:40 am Post subject: |
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Master
Joined: 17 Jun 2004
Posts: 278
Location: Harrisburg PA
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I've found that the most efficent way to find anything on IBM is to google against their domains.
Click advanced search and enter the domain.
I totally agree, they need to put a usablity expert in charge of their support site, and pick a style and stick with it.
The only thing that irratates me more is the inconsistent passwords and logins, and the inablity to update and track PMRs entered by phone on the web.
_________________
Patrick Goodhart
MQ Admin/Web Developer/Consultant
WebSphere Application Server Admin |
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| bower5932 |
| Posted: Thu Mar 31, 2005 7:20 am Post subject: |
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Jedi Knight
Joined: 27 Aug 2001
Posts: 3023
Location: Dallas, TX, USA
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I wait for people like you to give me the new one.  Seriously, I have to go find it manually and since it just changed, the search engines usually don't have it yet.
And I did just update my bookmark with your latest reference before mine quits working..... |
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| SAFraser |
| Posted: Thu Mar 31, 2005 7:46 am Post subject: I agree |
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Shaman
Joined: 22 Oct 2003
Posts: 742
Location: Austin, Texas, USA
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You know, I tell anyone that will listen that WMQSeries is the BEST product I have ever supported. IBM should put me on a commercial.
And how company that can produce such a fine product can make such a mess of their website -- I just don't get it.
In addition to being a regular user, I also maintain our Passport Advantage access. Intuitive? I don't think so. |
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| javagate |
| Posted: Thu Mar 31, 2005 7:54 am Post subject: |
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Disciple
Joined: 15 Nov 2004
Posts: 159
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That's because IBM has the newbies maintaining their web sites. When they become grand masters they can move up to first level support.
_________________
WebSphere Application Server 7.0 z/OS &
MQ 6.0. I work with WebSphere in the real world not in some IBM lab. |
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| JLRowe |
| Posted: Thu Mar 31, 2005 8:28 am Post subject: |
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Yatiri
Joined: 25 May 2002
Posts: 664
Location: South East London
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It would be real sweet if IBM had a dose of their own medicine and constructed a customer portal. You could choose what portlets you wanted to see, and have portlets for support packs, APARS, product news, developer works articles, fix packs all in ONE place.
Someone told me once that the IBM intranet is a bit like this, I'm sure if IBM did this for their customers then they would have less support calls (info is more readily available) and it would be a showcase for IBM technology.
Ahhh... enough fantasy, back to the real world. |
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| jefflowrey |
| Posted: Thu Mar 31, 2005 5:24 pm Post subject: |
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Grand Poobah
Joined: 16 Oct 2002
Posts: 19981
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At least parts of IBM's public website are run on Portal.
Try "My Support", for instance.
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I am *not* the model of the modern major general. |
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