| Author |
Message
|
| anuppc |
 Posted: Tue May 18, 2004 9:18 am Post subject: User Substitution |
 |
|
Voyager
Joined: 22 Oct 2002
Posts: 93
Location: Montreal
|
Im using a customized webclient to substitute a user who has marked himself as absent. The substitute does not seem to get the new workitems.
The user and substitute are allowed to administer the same category.
What are the rules for substitution?
_________________
BlowFish |
|
| Back to top |
|
 |
| jmac |
| Posted: Tue May 18, 2004 10:08 am Post subject: |
|
|
Jedi Knight
Joined: 27 Jun 2001
Posts: 3081
Location: EmeriCon, LLC
|
If a user is marked absent when the workitem is created then the workitem should be created for the substitute, assuming that the substitute is not also marked absent
_________________
John McDonald
RETIRED |
|
| Back to top |
|
|
| leongor |
| Posted: Wed May 19, 2004 12:05 am Post subject: |
|
|
Master
Joined: 13 May 2002
Posts: 264
Location: Israel
|
As I remember a substitution will take place only when there is dynamic assignment for an absent user.
_________________
Regards.
Leonid.
IBM Certified MQSeries Specialist. |
|
| Back to top |
|
|
| jmac |
| Posted: Wed May 19, 2004 4:41 am Post subject: |
|
|
Jedi Knight
Joined: 27 Jun 2001
Posts: 3081
Location: EmeriCon, LLC
|
I do not believe this to be true. If a user has a substitute and they get a workitem due to Coordinator of role (Staff tab 1) the item will go to the substitute if the Coordinator is marked absent.
_________________
John McDonald
RETIRED |
|
| Back to top |
|
|
| anuppc |
| Posted: Tue May 25, 2004 6:30 am Post subject: |
|
|
Voyager
Joined: 22 Oct 2002
Posts: 93
Location: Montreal
|
Does the substitute user have to belong to the same role as that of the primary user to be a substitute? Are there any restrictions on who can and who cannot be a substitute? That is the answer iam looking for.
_________________
BlowFish |
|
| Back to top |
|
|
| jmac |
| Posted: Tue May 25, 2004 6:37 am Post subject: |
|
|
Jedi Knight
Joined: 27 Jun 2001
Posts: 3081
Location: EmeriCon, LLC
|
A substitute will get the workitem whenever the user is absent. This is done without regard to roles. I.E. Substitute will always get the workitem if user is absent.
_________________
John McDonald
RETIRED |
|
| Back to top |
|
|
| nathanw |
| Posted: Thu Oct 14, 2004 2:26 am Post subject: |
|
|
Knight
Joined: 14 Jul 2004
Posts: 550
|
| jmac wrote: |
| A substitute will get the workitem whenever the user is absent. This is done without regard to roles. I.E. Substitute will always get the workitem if user is absent. |
mmmmmm well unless we have screwed the pooch here this isnt happening
we have lists to view items and the substitute goes into the lists to see the absentees worklist and then takes control of an item
problem then happening is that when work is complete and the otem is routed back to the original user (whether absent or not) it does not appear on the worklists unless an info update is received from the other application
whilst on this subject consider the following scenario
user a sets user b as substitute
user b sets user a as substitute
both are set abent
what happens to work?
what stops workflow form entering a logical loop as it tries to pass work between the 2?
many thanks |
|
| Back to top |
|
|
| jmac |
| Posted: Fri Oct 15, 2004 5:25 am Post subject: |
|
|
Jedi Knight
Joined: 27 Jun 2001
Posts: 3081
Location: EmeriCon, LLC
|
| nathan wrote: |
we have lists to view items and the substitute goes into the lists to see the absentees worklist and then takes control of an item
problem then happening is that when work is complete and the otem is routed back to the original user (whether absent or not) it does not appear on the worklists unless an info update is received from the other application
|
I do not understand what you are saying. Are you saying that the substitution is not happening? Check the settings at the Domain level Activities page for assigning substititue. Be sure to check the entire hierarchy.
| nathan wrote: |
user a sets user b as substitute
user b sets user a as substitute
both are set abent
what happens to work?
what stops workflow form entering a logical loop as it tries to pass work between the 2?
|
Substitute is only checked for the originally assigned user, in your case user b would get the WI whether they were absent or not.
_________________
John McDonald
RETIRED |
|
| Back to top |
|
|
| nathanw |
| Posted: Fri Oct 15, 2004 5:53 am Post subject: |
|
|
Knight
Joined: 14 Jul 2004
Posts: 550
|
| jmac wrote: |
| nathan wrote: |
we have lists to view items and the substitute goes into the lists to see the absentees worklist and then takes control of an item
problem then happening is that when work is complete and the otem is routed back to the original user (whether absent or not) it does not appear on the worklists unless an info update is received from the other application
|
I do not understand what you are saying. Are you saying that the substitution is not happening? Check the settings at the Domain level Activities page for assigning substititue. Be sure to check the entire hierarchy.
| nathan wrote: |
user a sets user b as substitute
user b sets user a as substitute
both are set abent
what happens to work?
what stops workflow form entering a logical loop as it tries to pass work between the 2?
|
Substitute is only checked for the originally assigned user, in your case user b would get the WI whether they were absent or not. |
many thanks
i am assuming therefore that in the scenario that i described it is not automatically routed to someone else.
ahh well will have to make a workaround
thx jmac |
|
| Back to top |
|
|
|
|
