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| WMQI and CTI integration - anyone? |
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| gteplits |
 Posted: Tue Oct 05, 2004 12:00 pm Post subject: WMQI and CTI integration - anyone? |
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Apprentice
Joined: 16 Jul 2001
Posts: 29
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Dear colleagues,
does anybody using WMQI as CTI middleware? We currently have in shop WMQIv2.1 (going to WBIMBv5.0 later this year) and looking at opportunity to utilise the broker for CTI implementation.
Your feedback will be greatly appreciated.
Regards, George. |
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| kirani |
| Posted: Tue Oct 05, 2004 10:31 pm Post subject: |
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Jedi Knight
Joined: 05 Sep 2001
Posts: 3779
Location: Torrance, CA, USA
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Broker is mainly used as a transforamtion and routing engine. I dont think you can replace CTI middleware with the Broker. Could you explain in details what part of CTI processing would you like to implement in Broker?
_________________
Kiran
IBM Cert. Solution Designer & System Administrator - WBIMB V5
IBM Cert. Solutions Expert - WMQI
IBM Cert. Specialist - WMQI, MQSeries
IBM Cert. Developer - MQSeries
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| gteplits |
| Posted: Wed Oct 06, 2004 4:57 am Post subject: |
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Apprentice
Joined: 16 Jul 2001
Posts: 29
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Hi Kiram,
We are planning to use WMQI broker as routing/query tool - ex: to bring customer information on terminal based on customer phone number.
There is link in new feature description, that mentioned CTI abilility of the event broker:
http://www-1.ibm.com/support/docview.wss?uid=swg21078767
Among other things I am curious, what kind of CTI support event broker offers and if anyone uses it.
Thank you for your response, George |
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