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MQSeries.net Forum Index » General IBM MQ Support » runmqdlq / dead-letter queue handler problem (AMQ8767)

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hruettimann
PostPosted: Tue Aug 05, 2008 1:29 am    Post subject: runmqdlq / dead-letter queue handler problem (AMQ8767) Reply with quote

Novice

Joined: 02 Aug 2004
Posts: 11
Location: Switzerland

Dear all,

i'm facing a peculiar problem when trying to get messages off the system dead-letter queue using runmqdlq. This is what happened (QM running on Linux / V 6.0.2.1):

Due to an application problem, the normal destination queue became full and a bunch of messages ended up on the dlq. After the problem has been fixed, I wanted to clean up the dlq using runmqdlq (mqrc_q_full / retry), but the handler ends always with

AMQ8767: Unexpected error while getting message from dead-letter queue:
CompCode = 1 Reason = 2190 (MQRC_CONVERTED_STRING_TOO_BIG).

Now I have no idea, why this error appears; the messages seems to be fine, with a normal dead letter header (average message size is just about 300 / 400 bytes). I even tried to forward them to another queue using the 'header-no' option; same result...

I saw some fixes related to somehow similar problems; but they should already be included in 6.0.2.1.

Thanks a lot for any suggestions,

Hans




WebSphere MQ First Failure Symptom Report |
| ========================================= |
| |
| Date/Time :- Monday August 04 17:43:38 CEST 2008 |
| Host Name :- x Linux 2.6.22.18-0.2-default) |
| PIDS :- 5724H7210 |
| LVLS :- 6.0.2.1 |
| Product Long Name :- WebSphere MQ for Linux (x86-64 platform) |
| Vendor :- IBM |
| Probe Id :- OP008000 |
| Application Name :- MQM |
| Component :- odqGetNext |
| SCCS Info :- cmd/servers/amqodqsa.c, 1.43.1.1 |
| Line Number :- 331 |
| Build Date :- Mar 7 2007 |
| CMVC level :- p600-201-070307 |
| Build Type :- IKAP - (Production) |
| UserID :- 0000xxxx (mqm) |
| Program Name :- runmqdlq |
| Addressing mode :- 64-bit |
| Process :- 20290 |
| Thread-Process :- 20290 |
| Thread :- 1 |
| ThreadingModel :- PosixThreads |
| QueueManager :- xxx!QMGR |
| ConnId(1) IPCC :- 84790 |
| Last HQC :- 1.0.0-1522168 |
| Last HSHMEMB :- 0.0.0-0 |
| Major Errorcode :- odq_T_UNEXPECTEDGETNEXTERR |
| Minor Errorcode :- OK |
| Probe Type :- MSGAMQ8767 |
| Probe Severity :- 1 |
| Probe Description :- AMQ8767: Unexpected error while getting message from |
| dead-letter queue: CompCode = 1 Reason = 2190. |
| FDCSequenceNumber :- 0 |
| Arith1 :- 1 1 |
| Arith2 :- 2190 88e |
|


-----------} xcsConvertString rc=xecX_W_INVALID_LEN
-----------{ zstVerifyPCD
-----------} zstVerifyPCD rc=OK
----------} vxtConvertCharsFn rc=MQRC_CONVERTED_MSG_TOO_BIG
---------} vwb_string rc=MQRC_CONVERTED_STRING_TOO_BIG
--------} vwaConvert rc=MQRC_CONVERTED_STRING_TOO_BIG
--------{ vqiLoadFunction
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exerk
PostPosted: Tue Aug 05, 2008 3:42 am    Post subject: Reply with quote

Jedi Council

Joined: 02 Nov 2006
Posts: 6339

The 2190 Reason Code states (extracts from the full text):

Quote:
On an MQGET call with the MQGMO_CONVERT option included in the GetMsgOpts parameter, a string in a fixed-length field in the message expanded during data conversion and exceeded the size of the field...This reason code can also occur for messages with a format name of MQFMT_IMS_VAR_STRING...The message is returned unconverted, with the CompCode parameter of the MQGET call set to MQCC_WARNING. If the message consists of several parts, each of which is described by its own character-set and encoding fields (for example, a message with format name MQFMT_DEAD_LETTER_HEADER), some parts may be converted and other parts not converted...


What did you use to look at the messages on the DLQ - MQExplorer?
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It's puzzling, I don't think I've ever seen anything quite like this before...and it's hard to soar like an eagle when you're surrounded by turkeys.
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hruettimann
PostPosted: Tue Aug 05, 2008 3:58 am    Post subject: Reply with quote

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Joined: 02 Aug 2004
Posts: 11
Location: Switzerland

exerk,

I checked the content of the messages on the dlq using the mq-explorer and support pack mo71.
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exerk
PostPosted: Tue Aug 05, 2008 4:08 am    Post subject: Reply with quote

Jedi Council

Joined: 02 Nov 2006
Posts: 6339

MO71 - my favourite!

Have you tried moving the messages from the DLQ to the target queue using MO71?
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It's puzzling, I don't think I've ever seen anything quite like this before...and it's hard to soar like an eagle when you're surrounded by turkeys.
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hruettimann
PostPosted: Tue Aug 05, 2008 6:21 am    Post subject: Reply with quote

Novice

Joined: 02 Aug 2004
Posts: 11
Location: Switzerland

exerk,

I just sent a few messages from the dlq to the original destination queue using mo71. But the application picking up these messages couldn't handle them; I guess it's because the addidional dl-header.

But anyway, thanks a lot for the suggestion!
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exerk
PostPosted: Tue Aug 05, 2008 11:54 pm    Post subject: Reply with quote

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Joined: 02 Nov 2006
Posts: 6339

Only other thing I can suggest is try a bespoke DLQ handler with the convert option removed, other than that I'm out of ideas. Can you identify the field that is causing the problem?
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It's puzzling, I don't think I've ever seen anything quite like this before...and it's hard to soar like an eagle when you're surrounded by turkeys.
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hruettimann
PostPosted: Wed Aug 06, 2008 6:59 am    Post subject: Reply with quote

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Joined: 02 Aug 2004
Posts: 11
Location: Switzerland

exerk,

no, I couldn't identify the field yet; I'll let you know when I have found a solution...
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HenriqueS
PostPosted: Wed Oct 08, 2008 10:12 am    Post subject: Reply with quote

Master

Joined: 22 Sep 2006
Posts: 235

Folks, I am facing the same problem here...

Code:

AMQ8767: Unexpected error while getting message from dead-letter queue:
CompCode = 1 Reason = 2190.


Code:


AMQ8409: Display Queue details.
   QUEUE(SYSTEM.DEAD.LETTER.QUEUE)         TYPE(QLOCAL)
   ACCTQ(QMGR)                             ALTDATE(2008-09-23)
   ALTTIME(15.16.25)                       BOQNAME( )
   BOTHRESH(0)                             CLUSNL( )
   CLUSTER( )                              CLWLPRTY(0)
   CLWLRANK(0)                             CLWLUSEQ(QMGR)
   CRDATE(2006-09-28)                      CRTIME(13.13.20)
   CURDEPTH(22)                            DEFBIND(OPEN)
   DEFPRTY(0)                              DEFPSIST(NO)
   DEFSOPT(SHARED)                         DEFTYPE(PREDEFINED)
   DESCR(WebSphere MQ Default Dead Letter Queue)
   DISTL(NO)                               GET(ENABLED)
   HARDENBO                             
   INITQ(SYSTEM.DEFAULT.INITIATION.QUEUE)
   IPPROCS(0)                              MAXDEPTH(999999999)
   MAXMSGL(4194304)                        MONQ(QMGR)
   MSGDLVSQ(PRIORITY)                      TRIGGER
   NPMCLASS(NORMAL)                        OPPROCS(1)
   PROCESS(RUNMQDLQ)                       PUT(ENABLED)
   QDEPTHHI(80)                            QDEPTHLO(20)
   QDPHIEV(DISABLED)                       QDPLOEV(DISABLED)
   QDPMAXEV(ENABLED)                       QSVCIEV(NONE)
   QSVCINT(999999999)                      RETINTVL(999999999)
   SCOPE(QMGR)                             SHARE
   STATQ(QMGR)                             TRIGDATA( )
   TRIGDPTH(1)                             TRIGMPRI(0)
   TRIGTYPE(FIRST)                         USAGE(NORMAL)


In the queue manager error log, I found this...

Code:


10/08/2008 03:06:07 PM - Process(17541.1) User(root) Program(runmqdlq)
AMQ8708: Dead-letter queue handler started to process
INPUTQ(SYSTEM.DEAD.LETTER.QUEUE).

EXPLANATION:
The dead-letter queue handler (runmqdlq) has been started and has parsed the
input file without detecting any errors and is about to start processing the
queue identified in the message.
ACTION:
None.
-------------------------------------------------------------------------------
10/08/2008 03:06:07 PM - Process(17541.1) User(root) Program(runmqdlq)
AMQ6174: The dynamically loadable shared library '/var/mqm/exits64//MQSTR_r'
was not found. The system returned error number '2' and error message 'No such
file or directory'. The queue manager will continue without this module.

EXPLANATION:
This message applies to UNIX systems. The shared library
'/var/mqm/exits64//MQSTR_r' was not found.
ACTION:
Check that the file exists, and is either fully qualified or is in the
appropriate director, also check the file access permissions.

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HenriqueS
Certified Websphere MQ 6.0 System Administrator
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gbaddeley
PostPosted: Wed Oct 08, 2008 7:29 pm    Post subject: Reply with quote

Jedi Knight

Joined: 25 Mar 2003
Posts: 2538
Location: Melbourne, Australia

Looks like a problem with the Format of the messages. runmqdlq possibly found MQSTR when expecting MQDEAD.
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Glenn
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Mr Butcher
PostPosted: Wed Oct 08, 2008 10:45 pm    Post subject: Reply with quote

Padawan

Joined: 23 May 2005
Posts: 1716

use amqsbcg or something similiar (that is not dowing mqget convert) to browse the dlq, getting a dump of the header and the message and then analyse, e,.g. format, ccsid values and so on....
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