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MQSeries.net Forum Index » IBM MQ Installation/Configuration Support » 1713 Error while Installing MQ

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JMusgrove
PostPosted: Wed Apr 13, 2022 7:47 pm    Post subject: 1713 Error while Installing MQ Reply with quote

Newbie

Joined: 13 Apr 2022
Posts: 1
Hello

We are attempting to install IBMWebSphereMQClient8.0.04.R01.SVR on a Windows 10 machine.

Can anyone assist with the meaning of the error in the log file?

Thanks in advance.

This is the log file entry:

******* Product: C:\NotBackedUp\GK Apps\GateKeeper_MQ_Wrapper_Windows10\IBMWebSphereMQClient8.0.04.R01.SVR\Windows\msi\x86\IBM WebSphere MQ 32bitSupport.msi
******* Action:
******* CommandLine: **********
MSI (s) (F4:A [11:54:59:337]: Note: 1: 2203 2: C:\NotBackedUp\GK Apps\GateKeeper_MQ_Wrapper_Windows10\IBMWebSphereMQClient8.0.04.R01.SVR\Windows\msi\x86\IBM WebSphere MQ 32bitSupport.msi 3: -2147287037
CustomAction iwiInstall32bitRuntime returned actual error code 3 (note this may not be 100% accurate if translation happened inside sandbox)
MSI (s) (F4:54) [11:54:59:338]: Note: 1: 1713 2: IBM WebSphere MQ (Installation1) 3: 3
Info 2835.The control ErrorIcon was not found on dialog SetupError.
Error 1713.IBM WebSphere MQ (Installation1) cannot install one of its required products. Contact your technical support group. System Error: 3.
MSI (s) (F4:54) [11:55:01:466]: Product: IBM WebSphere MQ (Installation1) -- Error 1713.IBM WebSphere MQ (Installation1) cannot install one of its required products. Contact your technical support group. System Error: 3.

Action ended 11:55:01: iwiInstall32bitRuntime. Return value 3.
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fjb_saper
PostPosted: Thu Apr 14, 2022 12:53 am    Post subject: Re: 1713 Error while Installing MQ Reply with quote

Grand High Poobah

Joined: 18 Nov 2003
Posts: 20756
Location: LI,NY
JMusgrove wrote:
Hello

We are attempting to install IBMWebSphereMQClient8.0.04.R01.SVR on a Windows 10 machine.

Can anyone assist with the meaning of the error in the log file?

Thanks in advance.

This is the log file entry:

******* Product: C:\NotBackedUp\GK Apps\GateKeeper_MQ_Wrapper_Windows10\IBMWebSphereMQClient8.0.04.R01.SVR\Windows\msi\x86\IBM WebSphere MQ 32bitSupport.msi
******* Action:
******* CommandLine: **********
MSI (s) (F4:A [11:54:59:337]: Note: 1: 2203 2: C:\NotBackedUp\GK Apps\GateKeeper_MQ_Wrapper_Windows10\IBMWebSphereMQClient8.0.04.R01.SVR\Windows\msi\x86\IBM WebSphere MQ 32bitSupport.msi 3: -2147287037
CustomAction iwiInstall32bitRuntime returned actual error code 3 (note this may not be 100% accurate if translation happened inside sandbox)
MSI (s) (F4:54) [11:54:59:338]: Note: 1: 1713 2: IBM WebSphere MQ (Installation1) 3: 3
Info 2835.The control ErrorIcon was not found on dialog SetupError.
Error 1713.IBM WebSphere MQ (Installation1) cannot install one of its required products. Contact your technical support group. System Error: 3.
MSI (s) (F4:54) [11:55:01:466]: Product: IBM WebSphere MQ (Installation1) -- Error 1713.IBM WebSphere MQ (Installation1) cannot install one of its required products. Contact your technical support group. System Error: 3.

Action ended 11:55:01: iwiInstall32bitRuntime. Return value 3.


Why would you want to install an unsopported client? Install MQ Client 9.2.0.5. And I do hope your runtime is 64 bits. It will support 32 bit and 64 bit clients.
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