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MQSeries.net Forum Index » General IBM MQ Support » AMQ7017: Log not available.

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mqlover
PostPosted: Sun Oct 21, 2012 11:41 pm    Post subject: AMQ7017: Log not available. Reply with quote

Disciple

Joined: 25 Jul 2010
Posts: 176

Hi,

One of my clustered queue manager, I stopped it and removed the messages from the dead letter queue and now when am going to start the queue manger. Am getting the following error

The queue manager is associated with installation 'Installation1'.
AMQ7017: Log not available.

Could anyone please advise on this.
I created the same queue manager in some other machine with the same name and tried to copy the active logs form that queue manager to this queue manager, still am unable to start the queue manager.

Am using AIX machine.

I stopped some other queue manager and tried to start it, am getting the same error again.

Could anybody help on this.
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Mr Butcher
PostPosted: Mon Oct 22, 2012 12:03 am    Post subject: Reply with quote

Padawan

Joined: 23 May 2005
Posts: 1716

how did you purge messages from the dead letter queue while the queuemanager is stopped? thats not possible.

did you purge the transaction logs?

please describe in detail what you have done.
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exerk
PostPosted: Mon Oct 22, 2012 12:06 am    Post subject: Reply with quote

Jedi Council

Joined: 02 Nov 2006
Posts: 6339

What exactly do you mean by "...I stopped it and removed the messages from the dead letter queue..."? And knowing the version of WMQ (whether V7.1 or V7.5) would also be of help in answering your question.
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mqlover
PostPosted: Mon Oct 22, 2012 12:34 am    Post subject: AMQ7017: Log not available. Reply with quote

Disciple

Joined: 25 Jul 2010
Posts: 176

MQ version = 7.1.0.0

Sorry I meant, removed the messages from teh queue using MQGET program and then restared the queue manager. But the queue manager from which I removed the messages and restarted is running fine, but the other queue manager within the same cluster is not able to start.

As I said, any other queue manager on the system is unable to start and throwing the same error.
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exerk
PostPosted: Mon Oct 22, 2012 1:25 am    Post subject: Re: AMQ7017: Log not available. Reply with quote

Jedi Council

Joined: 02 Nov 2006
Posts: 6339

mqlover wrote:
MQ version = 7.1.0.0

Thank you.

mqlover wrote:
Sorry I meant, removed the messages from teh queue using MQGET program and then restared the queue manager. But the queue manager from which I removed the messages and restarted is running fine...

Not apparent from your first post, which implied it wasn't starting. Please confirm/deny whether you are seeing 'Log not available' messages from this queue manager that starts.

mqlover wrote:
...but the other queue manager within the same cluster is not able to start...

Hardware cluster, queue manager cluster, Multi-Instance queue manager? Which is it?

mqlover wrote:
...As I said, any other queue manager on the system is unable to start and throwing the same error.

How many queue managers do you have on the same system? What is the OS? Are the logs on a 'local' disk, or SAN/file mount?

EDIT: Are you circular or linear logging?
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It's puzzling, I don't think I've ever seen anything quite like this before...and it's hard to soar like an eagle when you're surrounded by turkeys.


Last edited by exerk on Mon Oct 22, 2012 3:51 am; edited 1 time in total
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Mr Butcher
PostPosted: Mon Oct 22, 2012 3:47 am    Post subject: Reply with quote

Padawan

Joined: 23 May 2005
Posts: 1716

did you even check the log directory / directories?!? maybe someone purged all the logs not being aware that they are transaction logs and no "logfiles"...
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mqlover
PostPosted: Mon Oct 22, 2012 6:52 pm    Post subject: AMQ7017: Log not available. Reply with quote

Disciple

Joined: 25 Jul 2010
Posts: 176

Thanks for your suggestions. It actually worked by backing up the log directory of the qmgr and the queue manager working directory and then created a queue manager with the same name and then restored the log directory, the control file, the queue manager working directory as well.

Hence everythign was restored and my cluster was not tampered.

Thanks again!!
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exerk
PostPosted: Mon Oct 22, 2012 11:51 pm    Post subject: Re: AMQ7017: Log not available. Reply with quote

Jedi Council

Joined: 02 Nov 2006
Posts: 6339

mqlover wrote:
Thanks for your suggestions. It actually worked by backing up the log directory of the qmgr and the queue manager working directory and then created a queue manager with the same name and then restored the log directory, the control file, the queue manager working directory as well.

Hence everythign was restored and my cluster was not tampered.

Thanks again!!

That fixed the problem, but what was the root cause?
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It's puzzling, I don't think I've ever seen anything quite like this before...and it's hard to soar like an eagle when you're surrounded by turkeys.
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mqjeff
PostPosted: Tue Oct 23, 2012 1:33 am    Post subject: Reply with quote

Grand Master

Joined: 25 Jun 2008
Posts: 17447

That didn't fix the problem, it worked around it.

A proper fix would have been to delete the queue manager and rebuild it.
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mqlover
PostPosted: Tue Oct 23, 2012 2:07 am    Post subject: AMQ7017: Log not available. Reply with quote

Disciple

Joined: 25 Jul 2010
Posts: 176

Sorry could not figure out the root cause.
But I think it was because we touched few S00*.LOG files in /var/mqm/log/<qmgr>/active directory.
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exerk
PostPosted: Tue Oct 23, 2012 2:09 am    Post subject: Re: AMQ7017: Log not available. Reply with quote

Jedi Council

Joined: 02 Nov 2006
Posts: 6339

mqlover wrote:
...I think it was because we touched few S00*.LOG files in /var/mqm/log/<qmgr>/active directory.

You have no reason to do this - EVER!
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