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| jeevan |
 Posted: Wed Jul 07, 2010 7:32 am Post subject: Broker Prod Support |
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Grand Master
Joined: 12 Nov 2005
Posts: 1432
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I know it is very vague quesion but I am sorry to ask it. I am going to support broker in produciton in a few days. I have done very little in supporting broker a few years ago when it was WBIMB 5.1 ( not sure exactly but 5.x). Now I am doing to support it in WMB v7.0 with multiinstance broker features. Though, there is not any problem in MQ.
My questions are:
What are the kind of activiteis in broker prod support ? I can guess for example, stop/start EG/flow, or broker itlself.
What are the common causes of failures?
Is there any prod support redbook on broker which could still apply in v7?
I would be grateful if you could share your exepeirnces or if possible any prod support doc ( after taking out name of your qmgr /broker).
Thanks in advance |
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| Gaya3 |
| Posted: Wed Jul 07, 2010 8:17 am Post subject: |
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Jedi
Joined: 12 Sep 2006
Posts: 2493
Location: Boston, US
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prod support cant teach you through online, its mere experience.....
anyway, try to understand the environment properly,
how its been configured, cluster, get runbooks or production support document from the developers too
_________________
Regards
Gayathri
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Do Something Before you Die |
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| fatherjack |
| Posted: Wed Jul 07, 2010 8:31 am Post subject: |
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Knight
Joined: 14 Apr 2010
Posts: 522
Location: Craggy Island
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| Gaya3 wrote: |
| prod support cant teach you through online, its mere experience..... |
And will largely depend on how your organisation defines its support model. E.g. are you just supporting broker infrastructure so you need to ensure its running etc. or do you support the underlying MQ infrastructure as well, and the boxes it all runs on so you need to make sure nothings hogging the cpu and disk space is available etc. and do you support the message flows from an application perspective as well?
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Never let the facts get in the way of a good theory. |
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| jeevan |
| Posted: Wed Jul 07, 2010 10:05 am Post subject: |
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Grand Master
Joined: 12 Nov 2005
Posts: 1432
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| fatherjack wrote: |
| Gaya3 wrote: |
| prod support cant teach you through online, its mere experience..... |
And will largely depend on how your organisation defines its support model. E.g. are you just supporting broker infrastructure so you need to ensure its running etc. or do you support the underlying MQ infrastructure as well, and the boxes it all runs on so you need to make sure nothings hogging the cpu and disk space is available etc. and do you support the message flows from an application perspective as well? |
We support MQ. Broker is recently introduced and this is first project going live next week. We are the one who support anything( it was done by vendor so they will be gone). |
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| jeevan |
| Posted: Wed Jul 07, 2010 10:08 am Post subject: |
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Grand Master
Joined: 12 Nov 2005
Posts: 1432
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| Gaya3 wrote: |
prod support cant teach you through online, its mere experience.....
anyway, try to understand the environment properly,
how its been configured, cluster, get runbooks or production support document from the developers too |
if you read carefully, ( not the way already listening approach). what I am asking was just a broad ranges of activities just get an idea. I did this, jsut to clarify, because I did not find any redbook as such. |
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| PeterPotkay |
| Posted: Wed Jul 07, 2010 11:03 am Post subject: |
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Poobah
Joined: 15 May 2001
Posts: 7722
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jeevan,
Read this in your spare time, or at least have it bookmarked in your browser for quick reference:
http://publib.boulder.ibm.com/infocenter/wmbhelp/v7r0m0/topic/com.ibm.etools.mft.doc/bu03830_.htm
| Quote: |
Troubleshooting and support
If you are having problems with your WebSphere® Message Broker applications, use the techniques described in this section to help you to diagnose and solve the problems.
This section contains information about the various techniques that you can use to diagnose problems with WebSphere Message Broker.
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_________________
Peter Potkay
Keep Calm and MQ On |
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| jeevan |
| Posted: Wed Jul 07, 2010 11:11 am Post subject: |
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Grand Master
Joined: 12 Nov 2005
Posts: 1432
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| PeterPotkay wrote: |
jeevan,
Read this in your spare time, or at least have it bookmarked in your browser for quick reference:
http://publib.boulder.ibm.com/infocenter/wmbhelp/v7r0m0/topic/com.ibm.etools.mft.doc/bu03830_.htm
| Quote: |
Troubleshooting and support
If you are having problems with your WebSphere® Message Broker applications, use the techniques described in this section to help you to diagnose and solve the problems.
This section contains information about the various techniques that you can use to diagnose problems with WebSphere Message Broker.
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Thanks Peter. I could have found that but I choose to post here rather. Thank you a lot anyway. |
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