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| Decyphering Error Messages |
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| Author |
Message
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| Jeff Meyer |
 Posted: Thu Oct 04, 2007 5:11 am Post subject: Decyphering Error Messages |
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Newbie
Joined: 04 Oct 2007
Posts: 4
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Hi,
I'm rather green when it comes to MQ. It usually works without incident for me. However in trying to troubleshoot a problem, I was reading my error log and found these two messages:
| Quote: |
9/28/2007 09:43:48
AMQ6120: An internal WebSphere MQ error has occurred.
EXPLANATION:
An error has been detected, and the MQ error recording routine has been called.
ACTION:
Use the standard facilities supplied with your system to record the problem
identifier, and to save the generated output files. Contact your IBM support
center. Do not discard these files until the problem has been resolved.
----- amqxfdcp.c : 626 --------------------------------------------------------
9/28/2007 09:43:49
AMQ6184: An internal WebSphere MQ error has occurred on queue manager METCWI.
EXPLANATION:
An error has been detected, and the WebSphere MQ error recording routine has
been called. The failing process is process 5548.
ACTION:
Use the standard facilities supplied with your system to record the problem
identifier, and to save the generated output files. Contact your IBM support
center. Do not discard these files until the problem has been resolved. |
My questions are:
1. What "standard facilities" is it referring to?
2. How do I research this further? It seems rather general.
TIA,
Jeff |
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| Gaya3 |
| Posted: Thu Oct 04, 2007 5:17 am Post subject: |
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Jedi
Joined: 12 Sep 2006
Posts: 2493
Location: Boston, US
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Hi
Please check the FDC, these are the following error codes of it.
We can get much more details from the FDC
*****************************************************
536895776 0x20006120 xecF_E_UNEXPECTED_SWITCH
MESSAGE:
An internal WebSphere MQ error has occurred.
EXPLANATION:
An error has been detected, and the MQ error recording routine has been called.
ACTION:
Use the standard facilities supplied with your system to record the problem
identifier, and to save the generated output files. Contact your IBM support
center. Do not discard these files until the problem has been resolved.
268460420 0x10006184 xecF_W_FFST_OCCURRED_ON_QM
MESSAGE:
An internal WebSphere MQ error has occurred on queue manager <insert one>.
EXPLANATION:
An error has been detected, and the WebSphere MQ error recording routine has
been called. The failing process is process 1111.
ACTION:
Use the standard facilities supplied with your system to record the problem
identifier, and to save the generated output files. Contact your IBM support
center. Do not discard these files until the problem has been resolved.
*****************************************************
Regards
Gayathri
_________________
Regards
Gayathri
-----------------------------------------------
Do Something Before you Die |
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| jefflowrey |
| Posted: Thu Oct 04, 2007 5:17 am Post subject: |
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Grand Poobah
Joined: 16 Oct 2002
Posts: 19981
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It's basically saying "record this information somewhere else, so it won't get lost", and "do not delete any .FDC files that are in the MQ Error directory until after you've contacted IBM Support".
_________________
I am *not* the model of the modern major general. |
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| Vitor |
| Posted: Thu Oct 04, 2007 5:54 am Post subject: Re: Decyphering Error Messages |
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Grand High Poobah
Joined: 11 Nov 2005
Posts: 26093
Location: Texas, USA
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| Jeff Meyer wrote: |
| 1. What "standard facilities" is it referring to? |
Event logs on Windows, system logs on Unix, etc, etc, etc
| Jeff Meyer wrote: |
2. How do I research this further? It seems rather general.
|
PMR with IBM Support as has been suggested. The Probe Id at the top of the FDC is worth a Google as well.
_________________
Honesty is the best policy.
Insanity is the best defence. |
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