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MQSeries.net Forum Index » General IBM MQ Support » Queue Manager fails to start, after server restart, XY509007

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chmohan
PostPosted: Sat Jul 16, 2016 10:42 pm    Post subject: Queue Manager fails to start, after server restart, XY509007 Reply with quote

Newbie

Joined: 16 Jul 2016
Posts: 1

Any help,

after windows server restart, few queue managers came up and running successfully, but 1 queue manager fails to start and throwing below FDC.

WMQ logs showing,
AMQ6125: An internal WebSphere MQ error has occurred.

AMQ6184: An internal WebSphere MQ error has occurred on queue manager QM****



WebSphere MQ First Failure Symptom Report |
| ========================================= |
| |
| Date/Time :- Thu July ***** |
| UTC Time :- ********** |
| UTC Time Offset :- 330 ((UNKNOWN)) |
| Host Name :- M*********** |
| Operating System :- Windows Server 2008 R2 Server Standard Edition, Build |
| 7601: SP1 |
| PIDS :- 5724H7251 |
| LVLS :- 8.0.0.4 |
| Product Long Name :- WebSphere MQ for Windows (x64 platform) |
| Vendor :- IBM |
| O/S Registered :- 1 |
| Data Path :- C:\Program Files (x86)\IBM\WebSphere MQ |
| Installation Path :- C:\Program Files (x86)\IBM\WebSphere MQ |
| Installation Name :- Installation1 (1) |
| License Type :- Production |
| Probe Id :- XY509007 |
| Application Name :- MQM |
| Component :- xcsOpenFileLock |
| SCCS Info :- F:\build\slot1\p800_P\src\lib\cs\pc\winnt\amqxnfln.c, |
| Line Number :- 266 |
| Build Date :- O***** |
| Build Level :- p800-004-151017 |
| Build Type :- IKAP - (Production) |
| UserID :- SYSTEM |
| Process Name :- C:\Program Files (x86)\IBM\WebSphere MQ\bin64\amqz |
| xma0.exe |
| Arguments :- -m QM.***** -u QS***R@M*****3 |
| Addressing mode :- 64-bit |
| Process :- 00006860 |
| Thread :- 00000001 ECMain |
| Session :- 00000000 |
| QueueManager :- QM*** |
| UserApp :- FALSE |
| ConnId(1) IPCC :- 2 |
| ConnId(2) QM :- 2 |
| ConnId(3) QM-P :- 2 |
| ConnId(4) App :- 2 |
| Last HQC :- 2.0.0-661760 |
| Last HSHMEMB :- 4.0.0-24064 |
| Last ObjectName :- |
| Major Errorcode :- xecF_E_UNEXPECTED_SYSTEM_RC |
| Minor Errorcode :- OK |
| Probe Type :- MSGAMQ6119 |
| Probe Severity :- 2 |
| Probe Description :- AMQ6119: An internal WebSphere MQ error has occurred |
| (WinNT error 5 from CreateFile.) |
| FDCSequenceNumber :- 0 |
| Comment1 :- WinNT error 5 from CreateFile. |
| Comment2 :- Access is denied. |

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bruce2359
PostPosted: Sat Jul 16, 2016 11:29 pm    Post subject: Reply with quote

Poobah

Joined: 05 Jan 2008
Posts: 9394
Location: US: west coast, almost. Otherwise, enroute.

Did you search google for the probe id? What did you discover?
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exerk
PostPosted: Sun Jul 17, 2016 3:48 am    Post subject: Reply with quote

Jedi Council

Joined: 02 Nov 2006
Posts: 6339

bruce2359 wrote:
Did you search google for the probe id? What did you discover?

And also investigating this will help you:

Code:
| Comment1 :- WinNT error 5 from CreateFile. |
| Comment2 :- Access is denied. |

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It's puzzling, I don't think I've ever seen anything quite like this before...and it's hard to soar like an eagle when you're surrounded by turkeys.
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smvineed
PostPosted: Wed Aug 17, 2016 2:04 am    Post subject: Queue Manager fails to start, after server restart, XY509007 Reply with quote

Apprentice

Joined: 24 Jul 2011
Posts: 34

Did you see any other error in queue manager log ? also check whether any lock got generated for the queue manager.

i have seen similar issue which got resolved after deleting subpool.lck file in
/var/mqm/sockets/XXX/qmgrlocal/hostname/
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If you want it,work for it. it's that simple
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mqjeff
PostPosted: Wed Aug 17, 2016 3:50 am    Post subject: Re: Queue Manager fails to start, after server restart, XY50 Reply with quote

Grand Master

Joined: 25 Jun 2008
Posts: 17447

smvineed wrote:
i have seen similar issue which got resolved after deleting subpool.lck file in
/var/mqm/sockets/XXX/qmgrlocal/hostname/


Unless you were instructed to do that by IBM Support, you should not have done it.

If you were instructed to do that by IBM Support, then there's no guarantee it will have any relevance to this problem... and shouldn't be attempted unless under the direction of IBM Support.

ALL occurances of FDCs/ FFSTs should have a PMR opened - except those that are already similar to FDCs being handled already.
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gbaddeley
PostPosted: Wed Aug 17, 2016 5:55 pm    Post subject: Reply with quote

Jedi

Joined: 25 Mar 2003
Posts: 2492
Location: Melbourne, Australia

The file name that couldn't be created is probably further down in the FDC file. The access permission issue is likely to be more than just on this file.
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Glenn
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