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MQSeries.net Forum Index » IBM MQ File Transfer Edition » Problem with agents status in MFT 7.5

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olleH
PostPosted: Wed Mar 25, 2015 5:49 am    Post subject: Problem with agents status in MFT 7.5 Reply with quote

Novice

Joined: 18 Mar 2015
Posts: 14

Hello all,

There is problem with my MFT.Agent is running and doing transfers successfully but the agent status is showing stopped both in command prompt and GUI.And neither transfer log nor XML is not shown in GUI.I created a new coordination manager and configured again but same problem exists.Could please any one guide me
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Gaya3
PostPosted: Wed Mar 25, 2015 6:18 am    Post subject: Reply with quote

Jedi

Joined: 12 Sep 2006
Posts: 2493
Location: Boston, US

how are you checking the Agent status, are you checking the status through MQ Explorer or any other specific monitoring tool

are you sure the channels between agent queue manager , coordination queue manager and command queue managers are up and running (if its running on different qmgrs)

are there any messages in Agent queues in coordination queue manager

What is the end result when you execute fteShowAgentDetails
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Gayathri
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olleH
PostPosted: Wed Mar 25, 2015 6:41 am    Post subject: Problem with agents status in MFT 7.5 Reply with quote

Novice

Joined: 18 Mar 2015
Posts: 14

Hi Gayathri,

Below is status ......after running agentdetails
C:\Program Files (x86)\IBM\WebSphere MQ\mqft\config\MQFTEQM\agents\LOCALAGENT>ft
eshowagentdetails LOCALAGENT
5724-H72 Copyright IBM Corp. 2008, 2012. ALL RIGHTS RESERVED
Agent Information:
Name: LOCALAGENT
Type: Standard
Description:
Operating System: Windows 8
Time Zone: Greenwich Mean Time

Agent Controller Information:
Status: STARTED
Status Details: The agent process controller has started
the agent process.
Agent Restarts within Interval: 0
Total Agent Restart Count: 0

Agent Availability Information:
Status: STOPPED
Status Details: The agent has been stopped. It was shut
down in a controlled manner.

Queue Manager Information:
Name: MQFTEQM
Transport: Bindings
Last Status Reported: AVAILABLE
Status Details: The queue manager is available.
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Gaya3
PostPosted: Wed Mar 25, 2015 6:46 am    Post subject: Reply with quote

Jedi

Joined: 12 Sep 2006
Posts: 2493
Location: Boston, US

Agent Availability Information:
Status: STOPPED
Status Details: The agent has been stopped. It was shut
down in a controlled manner.


secondly can you check the channels as i pointed in my earlier post
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Gayathri
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olleH
PostPosted: Wed Mar 25, 2015 6:53 am    Post subject: Problem with agents status in MFT 7.5 Reply with quote

Novice

Joined: 18 Mar 2015
Posts: 14

Hi Gayathri,

I am using same queue manager to all the three.But agent is running and its been showing stopped status and it was not showing any transfer log in MQ Explorer under Managed File Transfer
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Gaya3
PostPosted: Wed Mar 25, 2015 7:04 am    Post subject: Reply with quote

Jedi

Joined: 12 Sep 2006
Posts: 2493
Location: Boston, US

what is the agent event queue depth where the messages are published to this queue
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Gayathri
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olleH
PostPosted: Wed Mar 25, 2015 8:46 am    Post subject: Reply with quote

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Joined: 18 Mar 2015
Posts: 14

Hi Gayathri,

Depth of the SYSTEM.FTE.EVENT.LOCAL AGENT is 0
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Gaya3
PostPosted: Wed Mar 25, 2015 9:57 am    Post subject: Reply with quote

Jedi

Joined: 12 Sep 2006
Posts: 2493
Location: Boston, US

there is some link broken and its not displaying the right details while you are execting the commands

command queue manage or commands are not getting the right status at all .
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Gayathri
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olleH
PostPosted: Thu Mar 26, 2015 5:26 am    Post subject: Problem with agents status in MFT 7.5 Reply with quote

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Joined: 18 Mar 2015
Posts: 14

Hi gayathri,

Could you please suggest me what should i do
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Gaya3
PostPosted: Mon Mar 30, 2015 6:24 am    Post subject: Reply with quote

Jedi

Joined: 12 Sep 2006
Posts: 2493
Location: Boston, US

here the events are not getting published properly on the Agent Queues,


is it possible for you restart the agents if its not in production

what is the status of the pingAgent
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Gayathri
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olleH
PostPosted: Mon Apr 06, 2015 4:46 am    Post subject: Problem with agents status in MFT 7.5 Reply with quote

Novice

Joined: 18 Mar 2015
Posts: 14

hi Gayathri,

It has shown the status like agent responded in 0.174 seconds after issuing ftepingagent
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Gaya3
PostPosted: Mon Apr 06, 2015 7:02 am    Post subject: Re: Problem with agents status in MFT 7.5 Reply with quote

Jedi

Joined: 12 Sep 2006
Posts: 2493
Location: Boston, US

olleH wrote:
hi Gayathri,

It has shown the status like agent responded in 0.174 seconds after issuing ftepingagent


this means its running and having no problem in the agents,

i am having a doubt about why the events queues are null

did you open a PMR on this
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